Associate Destination Manager (Viator)

TripAdvisor LLC; London; Hybrid; GBP 40,000 - 60,000; Full time

Job description

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

The Associate Destination Manager will be responsible for the health and quality of the Viator product offering across their assigned geographical destinations. The Associate Destination Manager will have a deep understanding of key trends, opportunities, and challenges within their destination and work to optimize our product offering to best match the consumer demand in terms of product variety, pricing, and availability.

You are a brand ambassador that will focus on growing your destination as well as Viator's positioning within your given territory. You will be responsible for meeting/exceeding destination level key performance indicators and maintaining/improving the overall commercial health of your destination. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in the designated destination(s), carrying out critically important tasks to maintain and grow our competitive advantage in the given territory.

Responsibilities

1. Ensuring that Viator has the best in class product offering for the assigned territory.
2. Strategically acquire new inventory to fill product gaps and highlight new and exciting products in your destination.
3. Establish, maintain, and grow key supplier relationships in order to ensure Viator has the best product offering and increase Viator brand awareness in your destination.
4. Monitor key metrics in destinations and take action where necessary.
5. Ensuring key products are consistently available for sale in the Viator ecosystem.
6. Constantly improve the quality of product offering in the market by understanding key characteristics of products that are appealing to our customer and working to implement those characteristics across your destination.

Ideal Candidate Characteristics

1. Entrepreneurial & commercially driven: Focused on growing the business and destination.
2. Account management skills: Ability to build, maintain and grow relationships.
3. Creative & inquisitive: Continuously improving both personally and for the company.
4. Results-oriented: Passionate about achieving success and excellence.
5. Detail-oriented: Detail oriented.
6. Industry knowledge: Understanding of the travel landscape is preferred.
7. Networking: Able to build and leverage professional connections.
8. Effective communication: Clear and impactful in communication.
9. Innovative & collaborative: Embraces new ideas and works well in teams.
10. Customer-focused: Committed to serving customer partners and sharing knowledge.
11. Language skills: (based on destination requirements- Spanish, French, Portuguese, etc.)

• Candidates with non-traditional backgrounds are strongly encouraged to apply.

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [e-mail] and let us know the nature of your request. Please include the job requisition number in your message.