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Associate, Customer Experience, German Speaking

RH

Reading

On-site

GBP 80,000 - 100,000

8 days ago

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Join a forward-thinking company as a Customer Experience Associate, where you will deliver exceptional service and create a luxury experience for customers. This role is perfect for a polished individual with a passion for design and home furnishings. You will engage with customers, identify their needs, and partner with associates to provide unparalleled service. The ideal candidate will have experience in high-end customer service, fluency in German, and a strong drive to exceed expectations. If you are ready to innovate and build relationships in a dynamic environment, this opportunity is for you.

1+ years of experience in high-end customer service preferred.
Fluency in German is a must for this role.

Deliver exceptional service and create a luxury experience for customers.
Collaborate with teams to exceed customer expectations.

Customer Service

Fluency in German

Analytical Skills

Problem-Solving

Communication Skills

Relationship Management

Mac Operating System

Microsoft Office

Salesforce

Google Applications

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
Fluency in German, written and verbal
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

Ability to travel to the nearest gallery as needed

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