Associate Client Service: Client Life Cycle Management | S2 | SCIB

Associate Client Service: Client Life Cycle Management | S2 | SCIB

Country: United Kingdom

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Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.

Client Services is the day-to-day operations of the company's business units and aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk.

This is a 12 month Fixed Term Contract, where you'll create and deliver all onboarding programs and materials, whilst leveraging client feedback to improve the onboarding process collaborating with leadership teams across departments.

If you're someone who's performed a similar role already, this is the perfect opportunity to showcase your skills.

The difference you'll make:

• Managing the portfolio of onboarding sessions from start to finish and the overall customer onboarding processes
• Reviewing workflows and procedures to provide optimum client experience and appreciation of regulatory, compliance and risk environment
• Providing recommendations for onsite client support and training to assist with documentation, quality review and submission of documents
• Tracking and maintaining all projects and documentation
• Serving as the client's project manager and liaison, internally during the onboarding process and special ongoing projects
• Leveraging the client feedback to improve the onboarding process whilst collaborating with leadership teams across departments

What you'll bring:

These are the essential requirements you need to be successful in this role:

• Previous experience in securities, financial services in either a client-facing or project management roles
• Good understanding of financial Markets and Funds
• Experience of managing client onboarding, offboarding

It would also be nice for you to have:

• Analytic, problem solving and project management abilities
• Additional Languages - French, German, Spanish, Italian
• Must be a highly motivated candidate with the ability to work independently and in a highly fluid environment

What else you need to know:

This is a 12 month Fixed Term Contract and is based at our offices in Triton Square, London located within easy walking distance from Warren Street and Euston.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 3 days a week (pro-rata for part-time roles).

If you apply for this role in this location, it's important you consider your travelling distance, time and cost from your home to the office location.

We're happy to discuss specific working patterns and arrangements within this hybrid approach during the recruitment process.

If you're interested in this role but with part-time hours or a job-share we would still love to hear from you and discuss these.

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days' holiday plus bank holidays, which increases to 28 days after 5 years service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Company funded individual private medical insurance.
• Voluntary healthcare benefits at discounted rates such as dental insurance, and health assessments.
• Share in Santander's success by saving or investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.