Assisted Sales Advisor - English & Malay

Overview

The Assisted Sales Advisor is responsible for the direct marketing, sales, and fulfillment of client's products and services to existing and new customers. The Assisted Sales Advisor uses both the Web and the Telesales channel to fulfill Customer requests for client's products as well as third-party products. The advisor organization will interact with the Supplier through the Client Manager.

Qualifications

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking, and oral comprehension).

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call center experience is not a ‘must’ but would be a distinct advantage.

• Must be tech-savvy and interested in the customer’s products and platform features.
• 1+ years’ sales experience with a proven record of fact-finding to uncover customer needs.
• Ability to meet sales targets while providing a stellar customer experience.
• Strong capability of transitioning support calls to solutioning sales opportunities.
• Proven ability to promote and build extraordinary customer rapport.
• Multitasking and computer navigation abilities.
• Ability to take complete ownership of customer issues and provide top-tier service while resolving the issue before ending the call.
• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results.
• Self-driven to achieve targets and deliver superior service.

Responsibilities

• Providing inbound and/or outbound sales support for client's product orders.
• Assisted Sales Advisors are classified into two types of different hardware.
• Providing call-related services including, but not limited to, the following specific activities:
  • Providing a high caliber Customer interaction as measured by client’s call quality reports, call audits, and customer satisfaction surveys.
  • Providing pre-sales consultative solutions, which explain features and advantages of client's brand products to customers who call Retail Contact Center Sales and Service.
  • Logging of correct and valid orders and accurately logging all Saved For Later (“SFL”) opportunities.
  • Selling and providing sales support for Client's Products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores.
  • Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by client’s call quality reports, call audits, and Customer Satisfaction Survey scores.
  • Ensuring innovation and quality in all Customer interactions as measured by client’s call quality reports and Customer Satisfaction Survey scores.
  • Capturing all required data elements in client’s internal Online Store and other systems of record as required by the client’s training and operational procedures.
  • Maintaining a general awareness of client’s strengths in the industry.