Assistant Visitor Operations Manager

HOUSE OF COMMONS; London; On-site; GBP 25,000 - 45,000; Full time

Job description

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day-to-day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. More information on what it's like to work at the House of Commons can be found here: Be at the heart of the House of Commons - UK Parliament

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest-free season ticket loan and bicycle loan.

Introduction

Participation is the main public engagement team at UK Parliament. We are a bicameral team, providing shared services to both Houses.

The Visitor Experience team welcomes around one million visitors to the Parliamentary estate every year, facilitating access to those visiting the public galleries, select committees, and those supporting the business of both houses.

The Role

We are looking to recruit an enthusiastic and dynamic Assistant Visitor Operations Manager to lead our Visitor Experience team. You will support and develop your team, working to motivate and inspire them to open the Palace of Westminster to all visitors and engage the public with the work of UK Parliament.

Some of the responsibilities for this role include:

• To proactively lead and line manage your team and oversee their induction, training, and ongoing development.
• To support Operation Managers in the delivery of projects.
• To welcome visitors to Parliament, provide information, and assist them to their destinations, managing any specific access requirements.
• To monitor the content and quality of all tours and talks and to take action to address any issues.

Skills and Experience

To be successful in this role you will demonstrate:

• The ability to lead, manage, organise, and develop a team and to provide a coaching approach with team members.
• Experience of delivering excellent customer service with a good understanding of what this looks like.
• Excellent communication skills.
• Organised, self-motivated, and proactive with a flexible and collaborative approach.
• Excellent problem-solving skills, with the ability to exercise sound judgement.

Next Steps and Additional Information

CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500-word limit.

More information on the application process can be found here: Application process - UK Parliament

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

We may close the vacancy prior to the closing date stated due to a high volume of applications.