Assistant Store Manager - Full Time

Assistant Store Manager – East Grinstead

Who are we?

At Pets at Home, we’re passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

What’s the role?

We’re on the lookout for an Assistant Store Manager to join our team in East Grinstead. Reporting directly to the Store Manager, you’ll play a pivotal role in the retail management team, ensuring smooth daily operations and an exceptional shopping experience for our customers.

Your key responsibilities will include:

1. Leading the team as Duty Manager in the absence of the Store or Deputy Manager.
2. Driving sales performance and achieving key KPIs.
3. Inspiring and motivating your team to create a fun, customer-focused environment.
4. Managing recruitment, stock control, and pet care centre standards.
5. Collaborating with the management team to deliver a seamless retail experience.

We’ll provide industry-leading training to equip you with the skills and knowledge to deliver exceptional service and care for both customers and their pets.

Who are we looking for?

We’re looking for someone with:

1. At least 6 months of supervisory/management experience in a retail environment.
2. A passion for retail and a track record of achieving great results.
3. The flexibility to work a 7-day shift pattern, including weekends.
4. Strong communication and leadership skills to engage and inspire your team.
5. A willingness to complete 6 months of training covering customer service, health & safety, and pet care.

About our Pet Care Centre

Our Pets at Home store in East Grinstead is situated in a lively retail area, offering a great range of amenities to enhance your workday. The store provides free on-site parking and is well-connected by public transport, with local bus routes and East Grinstead railway station just a short distance away, offering easy links to London and surrounding areas. Nearby, you'll find a variety of shops, cafes, and restaurants, along with access to the stunning Ashdown Forest and other local green spaces, perfect for outdoor enthusiasts. Join our passionate and welcoming team in a rewarding role where you’ll help pets and their owners every day!

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

1. Annual bonus opportunities.
2. 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
3. Your birthday off to celebrate in style.
4. Life assurance worth 4x your annual salary.
5. A 4% company pension contribution.
6. Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Click here to read our Values & Behaviours

Click here for more details and other benefits

Join Us!

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.

Don’t wait—apply now! We may close the vacancy early due to high interest.