Assistant Store Manager

Michael Kors; London; On-site; GBP 25,000 - 45,000; Full time

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Department:

Retail

The Assistant Store Manager is co-responsible for building and leading a team that is dedicated to driving the business. The Assistant Store Manager is also co-responsible for meeting all operational budgets and developing and maintaining a proactive business plan in collaboration with the Management Team.

Major Responsibilities include but are not limited to:

1. People
   • Inspire, lead and coach the store team to create a culture of performance delivery and accountability.
   • Support recruitment of top talent, training and developing staff to build a team of true Jet Set Ambassadors.
   • Drive team retention, ensuring actionable Talent and Succession plans are in place.
   • Support, implement and provide follow-up for all training and onboarding for new joiners.
   • As part of the management team, take accountability for the regular evaluation of the performance of each Jet Set Ambassador providing feedback and coaching.
   • Ensure image and grooming standards are aligned with brand policy.
   • Collaborate with retail partners on sales strategies, product knowledge, brand standards and selling service.
   • Practice and role model the company behaviors, ensuring effective use of the behavior tool kit.
2. Service
   • Maintain floor presence and lead by example.
3. Sales
   • Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.
   • Ensure Jet Set Ambassadors maintain client communication through utilizing all available clienteling apps.
   • Proactively manage client database and utilize information to increase sales.
   • Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest.
   • Ensure to add additional revenue through local customer events in collaboration with management team.
   • Meet and exceed sales goals holding self and team accountable for the results.
   • Analyze reports, and develop action plans to ensure expectations are met or exceeded.
   • Track and communicate business results and opportunities, driving sales and product knowledge.
   • Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure understanding.

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V