Assistant Spa Manager

Park Hotel; England; On-site; GBP 20,000 - 30,000

Job description

Source Spa and Wellness at Saunton Sands Hotel is North Devon's finest coastal spa that has established a new benchmark in soulful and physical wellbeing. Set atop the cliffs, our spa overlooks the awe-inspiring dunes of the World Heritage Biosphere, rolling waves of the Atlantic Ocean and miles of golden sands.

As part of the Brend Collection, you will receive a competitive rate of pay, opportunities for progression within the spa and throughout the hotel group, ongoing training, share of staff tips, staff discounts at any Brend Collection establishment and paid holidays. Flexible working is available with various shifts including early evenings and weekends. This is a great opportunity to work for a successful local company that is renowned for their approach and delivery of unparalleled service in North Devon.

What will I be doing?

As an Assistant Spa Manager at Source Spa, you will be responsible for assisting the Spa Manager in all aspects of the spa operations, supporting the team and driving key elements such as marketing & promotions, operating criteria, programming, budgeting, VIP guest visits, staff relations and training. Along with the Spa Manager, you will play a key role in the Source Spa's brand vision, success and guest expectations.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• To ensure that all treatments / reception duties are carried out in the spa in line with agreed Spa, hotel & Brend Hotels procedures.
• Promote and sell the services of the Spa and maximise the potential of all sales.
• Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.
• Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to General Manager. Ensure a par stock appropriate to the business demands.
• Regular stock takes to be undertaken in line with company standards and expectations.
• Monitor the cost of product and correct usage of therapists.
• Ensure regular stock rotation within every treatment room and display areas.
• Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
• Plan an annual calendar of events and promotions and to review success with General Manager.
• Ensure the programme of activities and events within the Spa are advertised, supported and meet the guests expectations and to ensure that all spa staff understand the content of the programme.
• Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the General Manager.
• Review, monitor and report treatment spend analysis in line with agreed parameters.
• Manage spa revenue, spa costs, payroll in line with hotel expectations and review with hotel management.
• Establish & build excellent relationships with suppliers & ensure good knowledge on industry trends, product ranges, new techniques.
• Ensure appropriate special offers are designed throughout the year and advertised with the marketing team.
• Manage spa department rotas in line with the operational demands of the Spa and to review these regularly in line with special events, programmes, visits etc. Oversee attendance sheets, sick leave and holiday arrangements.
• Create and update manuals, procedures, workbooks, to ensure that all operational procedures and practices are carried out in the prescribed manner.
• Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• Develop an annual training plan with therapists and receptionist to ensure that all employees are trained and developed to meet the needs of the business and future trends.
• Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action is carried out.
• Create and maintain relations with spa guests through having an active presence in key guest areas.
• Create strong relationships with key Hotel departments such as Reception, Housekeeping and Maintenance.
• Ensure that all Hotel and SPA Health and Safety guidelines are adhered to and that all new staff receive instruction in these as part of their Spa Induction programme.
• Ensure that the Spa's cleanliness and image are in line with agreed standards and are reviewed with key staff regularly.
• Ensure all mandatory training is completed to group standards for all employees.
• Ensure company policy on H&S for swimming pools are followed at all times, offering a safe environment for all guests.

What are we looking for?

To apply for the role of Assistant Spa Manager, you will need the following qualifications:

• A minimum of 1 year experience in a busy spa is preferred, however not essential.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Flexibility to work to the hours and needs of the business including shifts, weekend and Bank Holiday work as well as covering shifts due to illness.
• Positive and friendly attitude to your colleagues, superiors and guests.
• Effective communication with staff and clients.
• Ability to work in a fast-paced environment and cover treatments and Spa Attendant duties when required.
• Strong interpersonal skills.
• Confident, professional and welcoming personality.
• Commitment to delivering superior levels of customer service.
• A neat and tidy appearance (hair and fingernails) and adhere to uniform requirements.

What's in it for me?

There's plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You'll also receive discounts when dining at any Brend Collection establishment, discounted spa treatments and products as well as reduced accommodation rates. The Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company. We provide a free shuttle bus from Barnstaple via Braunton and back again throughout the day. Our car park is also free of charge for our staff on duty and meals are also provided on duty, saving you money. And needless to say, our location is second to none. Enjoy the sweeping views of Saunton Sands, the Atlantic Ocean and Braunton Burrows daily as you arrive and depart, from our double treatment room, Thermal Suite and rooftop relaxation area during your shift.

What is it like to work for The Brend Collection?

The Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!