Assistant Service Manager - Clinical Genetics

London North West University Healthcare NHS Trust; London Borough of Harrow; On-site; GBP 30,000 - 60,000; Full time

Job description

Assistant Service Manager - Clinical Genetics

Employer: London North West University Healthcare NHS Trust

Location: Harrow, United Kingdom

Salary: Competitive

Closing date: 5 Apr 2025

Job summary
KEY RESPONSIBILITIES

• Support for the day-to-day operational management of the service
• Management of a full and flexible administrative support to the service
• Management of efficient robust data capture systems
• Active contribution to the delivery of "patient centred" services

The post-holder will be expected to deputise for the Service Manager & Team Leads when required.

Main duties of the job

• Manage personal workload to meet both corporate and personal deadlines.
• Prioritise workload in a way that enables the delivery of both important and urgent tasks.
• Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom work is delegated.
• Organise staff briefings and meetings as appropriate.
• Support the senior management team in undertaking capacity and demand exercises in order to best plan and deliver services.
• Facilitate collaborative working between all stakeholders inside and outside of the Division - this will include both clinical and non-clinical staff.
• Participate in the development of a shared vision for the Division and promote a culture where all staff understand and are involved in working together towards the achievement of the service and Trust objectives.
• Support the development of collaborative partnerships and effective working relationships with clinical staff, managers and members of the multi-disciplinary team (MDT), creating an environment within which all staff have an opportunity to become closely involved in, or have genuine opportunity to influence and improve the management, planning and development of services.
• Identify changes that may be required in an area to deliver the service and actively implement these changes with the support of the Service Managers and Clinical Leads.
• Seek to work with a "problem solving approach" in order to identify solutions to challenges in the service.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Person Specification
Education/ Qualifications
Essential

• Educated to degree level or equivalent knowledge, skills and management experience
• Previous operational management experience within the NHS or similarly complex organisation

Knowledge & Experience
Essential

• Knowledge and experience of service improvement tools and techniques
• Proven track record of meeting significant national targets
• Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
• A sound understanding of HR processes

Desirable

• Budget management
• Knowledge and effective management of patient pathways

Skills, Abilities and Attributes
Essential

• Full range of IT skills including Excel and PowerPoint
• Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
• Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and teams
• Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support

HEART Values
Essential

• Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

For further information visit the .