Assistant Retail Manager - Costa

Compass Group UK & Ireland; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job description

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Job Introduction

We're currently recruiting a dedicated Assistant Retail Manager to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 40 hours per week.

As a Assistant Retail Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: Variable shifts.

Could you bring your spark to Costa? Here's what you need to know before applying:

Your key responsibilities will include:

• Understand and deliver all contractual terms.
• Communicate any on site client changes to line manager.
• Communicate regularly with client (as agreed).
• Communicate regularly with sub-contractors (as agreed).
• Promote the accommodation and amenity units and act as a Compass Advocate at all times.
• Ensure all services are delivered to the correct standard.
• Look for opportunities to develop our service.
• Develop contract specifications and SLAs to ensure an optimum service is being delivered.
• Report health and safety issues to your line manager, including all accidents and near misses.
• Promote good safety habits and safe systems of work.
• Deliver training to operate machinery as shown and ensure that the equipment is used safely and in accordance with current regulations and company policies.
• Ensure facilities contract staff are suitably qualified and experienced.
• Ensure the availability of the right number of trained staff at the right time.
• Identify and predict resource shortfalls and excesses and make recommendations.
• Manage succession, both long and short term.
• Conduct staff reporting, appraisals, team briefs, and set standards and expectations.
• Motivate and encourage cross team cooperation.
• Maintain details of current spend.
• Ensure value for money for all areas of expenditure.
• Maintain auditable records.

Our ideal Assistant Retail Manager will:

• Essential:
  • This is a varied role, demanding excellent customer facing, people and operational management skills.
  • Attention to detail and accuracy.
  • Team management experience, including performance management, development, coaching, and monitoring service contracts.
  • You must be smart, polite and well presented at all times.
  • Excellent customer service skills.
  • Strong team player.
  • Experience working within a corporate Health & Safety culture.
  • Experience with financial controls.
  • FM experience is essential.
  • Driving licence is essential.
• Desirable:
  • Previous experience in Aviation.
  • Maintenance software experience.
  • Knowledge of transport management systems.
  • Experience in multi-sites with Compass.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2003/79246001/52726924/WJ #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!