Assistant Regional Operations Manager - Day to Day

Title: Assistant Regional Operations Manager - Day to Day

Location: London, London, GB, E9 5QG

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 20/11/2024

Salary: £46,808 / year

Requisition: 221617

Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Job Overview:

We have an opportunity for a temporary Assistant Regional Operations Manager - Day to Day to join our Property Services senior team. Property Services is responsible for delivering high quality and cost-effective property repairs, compliance and installation and estate services across the UK to mainly internal customers and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group-wide asset management and reinvestment programmes.

The role of Assistant Regional Operations Manager – Day to Day will include:

• Supporting the senior management team with process improvement through the creation of an innovative environment for operational staff.
• Managing the recruitment, performance and development of quality employees.
• Monitoring, managing and completing all customer works, through self-delivery teams, suppliers and subcontractors.
• Supporting in the management of health and safety aspects of operations, ensuring business responsibilities are delivered in a safe manner.
• Supporting senior management with regional issues and escalation process, ensuring effective and timely resolution is achieved.
• Working closely with the Housing and Property Services teams to ensure continual improvement of business processes and procedures.

Skills and Experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management level and hold NEBOSH National Diploma - Construction or be currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application.
• Some experience of managing multi-site maintenance contracts in a commercially focused role.
• Proven ability to effectively recruit, manage and develop people.
• Proven track record managing a direct labour operation or internal maintenance service.
• Experience of delivering services within budget is desirable.
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About Us:

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.

Building Equality and Diversity:

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.