Assistant Property & Community Manager

Mirvac’s people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. We offer a number of competitive and unique benefits for permanent employees including:

• $1000 of Mirvac Securities Annually
• Leadership and Professional Development Programs
• Generous Parental & Partner Leave Policy
• Unlimited Volunteer Leave and National Community Day
• Mirvac Pride Committee

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.

At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.

Our opportunity

As an Assistant Property & Community Manager, you will be responsible for supporting the Property & Community Manager in the delivery of the LIV brand promise, operating our asset(s) in a premium condition and creating a desirable community through the delivery of high-quality services, operational excellence and a customer-centric focus. This role will support our brand new asset LIV Albert Fields based in Brunswick, Melbourne.

Your responsibilities will include:

• Providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments
• Capture key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments
• Actively work to meet the objectives of the Strategic Asset Plan for the asset(s)
• Comply with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice
• Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime
• Deliver strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations
• Maintain a visible presence onsite and drive the resident experience through energetic engagement
• Accurately log, triage and respond to resident complaints and interactions, feedback and requests to increase customer satisfaction, and ensure assignment to the appropriate person where escalation is required
• Ability to work evenings, weekends, public holidays and across multiple assets as required
• Input accurate data across all systems to deliver customer insights and support data-led decision making
• Present the asset(s) in optimal condition whilst actively working with resident feedback to drive excellence in presentation, performance and safety standards
• Ensure adherence to brand guidelines in presentation standards and communications delivered across the asset
• Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures
• Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance
• Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position
• Actively contribute to project working groups across the business that deliver tangible outcomes for the division

Your point of difference

• 2+ years of experience in property management, residential real estate, hospitality management
• Strata management experience desirable
• Demonstrated success in delivering customer-centric outcomes and behaviours
• Demonstrated experience dealing with customer complaints and solving problems with positive results
• High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
• A strong understanding of relevant legislation
• Relevant tertiary qualifications are highly desirable
• Real Estate Agent or Assistant Agent License
• Exceptional communication (written & verbal) and interpersonal skills
• A willingness to always go above and beyond and provide an exceptional experience to our residents
• Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
• Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.