Assistant Practice Manager

An opportunity has arisen to join the senior management team at Belgrave Medical Centre. We're looking for an assistant practice manager to work alongside the practice manager to help lead and provide support to our busy team.

Main duties of the job

To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, and premises.

Through innovative ways of working, support the practice manager leading the team in promoting ED&I, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensuring the practice complies with CQC and health and safety regulations.

About us

Belgrave Medical Centre is a welcoming friendly team based in Longton in Stoke on Trent. We currently have 15,600 patients. Our clinical team consists of 3 GP Partners, 3 Salaried GP, 4 Advanced Nurse Practitioners, 5 Practice Nurses, 1 Healthcare Assistant, and a Phlebotomist. We have 1 Practice Manager, 1 Assistant Practice Manager, 1 reception manager, and an admin team of 16. We are also a training Practice. All of our employees are hard-working and we all strive to deliver excellent patient care at all times.

Job responsibilities

Please refer to the attached job description for the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Person Specification

Other Requirements

• Flexibility to work outside core office hours
• Maintain confidentiality at all times
• Full UK driving licence

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution-focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive, and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• NHS/ Primary Care general practice experience
• Relevant health and safety experience

Skills

• Ability to recognise opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Effective time management (planning and organising)
• Ability to network and build relationships
• Ability to implement and embed policy and procedure
• Ability to motivate and train staff
• Excellent leadership skills
• Strategic thinker and negotiator
• EMIS
• Proven problem solving and analytical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,000 to £35,000 a year depending on experience