Assistant Onsite Merchandising Manager

Summary

Our online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge Omnichannel & Online?

You'll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us!

All the details

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

The role of the Assistant Online Merchandising Manager is to put the customer at the heart of our digital experience, ensuring that customers can find products they are looking for with ease while also discovering more of our amazing product that makes them want to come back time and time again within their owned categories.

• Executing the onsite merchandising strategy, working closely with Commercial and Marketing departments to align on delivery. Managing the e2e journey for on-site updates, ensuring aligned plans to wider marketing campaigns and priorities from the central .com planning team.
• Ensure campaign moments are delivered seamlessly on site with aligned copy, imagery and tone of voice and gives the customer the best on-site experience possible, driving conversion during our peak campaign moments.
• Using data, ensure that we are driving traffic to the right categories and executing the onsite merchandising strategy for these campaigns.
• Using data to recommend improvements to the on-site journeys and make recommendations for execution campaigns to drive performance.
• Drive innovation and make use of best possible modules and functionality to drive department performance.
• Manage monthly department landing page briefs and updates for both UK & IE homepages - aligning to priorities across trade, marketing and customer mindset.
• Executing the onsite merchandising strategy for your area, using data to drive changes to sort orders and optimise PLP's.
• Assisting the trading team with daily, weekly and monthly reporting to ensure pages are optimised effectively.

Who you are

• Passion for onsite merchandising and improving the customer journey.
• Previous experience within a similar role.
• A strong commercial acumen.
• Ability to use data and insight to constantly improve the customer journey.
• Team player.

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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