Assistant Medical Secretary

Northern Lincolnshire and Goole NHS Foundation Trust

Assistant Medical Secretaries are responsible for the day-to-day management of the referral and treatment administrative processes and are responsible to the Patient Services Team Leader with regards to compliance of all aspects of the Referral to Treatment Access Policy (RTT).

Main duties of the job

1. Managing referrals
2. Booking Appointments
3. Telephone Queries
4. Overseeing full utilisation of clinics
5. General Administration support to the wider team

Job responsibilities

For more detailed information, please read the job description linked below.

Person Specification

Education and Qualifications

• Good level of education/GCSE or equivalent
• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience

Occupational Experience

• Experience of using Microsoft Office, including Word and Excel
• Experience of using full range of IT systems and patient data systems
• Experience of scheduling appointments
• Experience of working in a multi-disciplinary team
• Customer Care experience
• Experience of working in the NHS
• Experience of using digital dictation systems
• Experience of working in a healthcare setting
• Experience of handling patient complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust