Assistant Manager -Central London

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The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the Store Manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.

Delivery - Retail-related beauty expertise is highly desirable. It is important for our Assistant Store Managers to learn and use the internal systems and to analyze performance to help manage the commercial side of the store. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We're looking for individuals with strong relationship skills who are confident in coordinating between customers, the team, and the manager. Full knowledge of the beauty market and a passion for our products are essential!

Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We're looking for flexible and responsible role models who can attract, retain, and grow people who reflect the brand.

What we look for

• Experience working within a customer service and/or beauty environment with both sales and service targets
• Working knowledge of shop operation processes
• Demonstrated success in driving sales by leading and motivating a team
• The ability to solve problems in a timely manner
• Willingness to work flexible hours, including holidays, nights, and weekends to meet the needs of the business
• Good IT skills
• Outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday is required.

Talent Drivers

Collaborative Skills
Commerciality
Leadership
Personal Conduct
Purpose