Assistant Manager

Royal Trinity Hospice; West Yorkshire; On-site; GBP 25,000 - 28,000

Job description

Queensway, London, W2

About Us

Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end of life care for around 2,500 people every year, enabling each of them to make the very best of every moment.

Our shops are a vital part of our organisation as we strive to become London's answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year.

We are now looking for an Assistant Manager to join the team in our Queensway shop on a permanent, part-time basis, working 22.5 hours per week.

The Benefits

• Salary of £25,643 - £27,300 per annum pro rata
• A generous 27 days annual leave, increasing with length of service
• A pension scheme is offered with employer contributions of up to 7.5%
• Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
• Cycle to Work scheme and interest-free season ticket loans available
• Free eyesight tests for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g., a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling
  
  

This is a fantastic opportunity for a passionate retail professional with a love for sustainable fashion to take on an engaging leadership role within a renowned charity.

You will be part of a friendly and supportive team, thriving in a dynamic retail environment where you will connect with customers, oversee volunteers, and contribute to a meaningful cause.

What’s more, you will enjoy a generous benefits package, including a great pension scheme, store discounts, and the chance to attend exclusive events.

The Role

As an Assistant Manager, you will support the Shop Manager in the day-to-day operations of our Queensway charity shop.

You will play a key role in maintaining a vibrant and inviting store, ensuring stock is effectively sourced, displayed, and sold, and supporting volunteers and staff to provide a welcoming and efficient service.

Additionally, You Will

• Provide excellent customer service
• Assist with meeting sales and profit targets
• Drive Gift Aid sign-ups, increasing revenue from donated items
• Lead and motivate volunteers, ensuring they are engaged, trained, and supported
• Ensure financial and cash-handling processes are followed correctly
• Support marketing initiatives to increase awareness and footfall
  
  

About You

To be considered as an Assistant Manager, you will need:

• Experience in a fast-paced, customer-facing retail environment
• Strong customer service and communication skills
• Confidence in handling stock, cash, and financial processes
• A passion for sustainable fashion and an interest in charity retail
• Good literacy and numeracy skills
  
  

The closing date for this role is 5th April 2025.

Other organisations may call this role Assistant Store Manager, Assistant General Manager, Assistant Charity Shop Manager, Shop Supervisor, or Assistant Service Manager.

Webrecruit and Royal Trinity Hospice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to take on this exciting Assistant Manager role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.