Assistant Manager

• Enhanced pay
• Service Charge (Tronc) earn up to an additional £3,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

• Ensure that all guests receive outstanding service and that any complaints or concerns are addressed promptly.
• Make positive relationships with guests to promote repeat business and high levels of satisfaction.
• Handle guest enquiries and resolve any issues related to the facility, services, or team.
• Ability to adapt quickly in a fast-paced environment.

• Oversee day to day operations of the department, ensuring smooth and efficient processes.
• Monitor service quality standards and implement improvements when necessary.
• Assist in managing inventory, ordering supplies, and ensuring the business is fully stocked.
• Assist in scheduling and coordinating staff shifts to ensure proper coverage at all times.

• Supervise and motivate staff to ensure excellent performance and a positive work environment.
• Train, coach, and provide feedback to team members on guest service, operations, and safety standards.
• Lead by example, demonstrating professionalism and a strong work ethic at all times.
• Assist in budgeting, payroll and financial reporting to ensure the department stays within budget.

• Ensure compliance with health, safety, and hygiene standards at all times.
• Regularly inspect the Deerhouse to ensure it meets cleanliness and safety guidelines.

• Serving food and drink in a timely manner with excelling guest service
• Dealing with any guest issues, queries or complaints
• Organising and running events at the Deer House Pub and outdoor swimming pool
• Assisting the Deer House Manager with the running of the Deer House Pub and taking charge in the absence of the Deer House Manager
• Organising team schedules, handling staff issues and authorising vacation annual and sick leave
• Evaluating employee performance and providing training and guidance as needed
• Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget
• Ensuring that employees follow company policies, as well as health and safety regulations
• Ensuring a high and consistent standard of customer service
• Initiating and driving marketing efforts and informing guests and employees about promotions
• General upkeep of the business following opening and closing procedures to the highest of their ability.

• Previous experience in a Supervisor or Management role within food and beverage or hospitality
• Excellent listening skills in order to effectively lead a team and deal with guest grievances
• An empathetic and understanding nature in order to support and guide team members
• Strong leadership and decision-making skills to ensure that business operations function optimally at all times
• Good customer service skills to ensure that guests are retained
• Good IT skills and knowledge of all relevant software programs
• The ability to cope well under pressure and come up with innovative solutions when issues arise
• Sound financial skills, including creating and managing a budget
• Great organisational skills and the ability to delegate.

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.