Assistant Manager

GUESS; London; On-site; GBP 25,000 - 35,000; Full time

Job description

The Assistant Manager is second in command to the Store Manager and assists the Store Manager with all everyday activities. He/she should be capable of looking after the store when the Store Manager is absent. Therefore he/she is responsible for maintaining sales performance, profitability, customer satisfaction, merchandising standards, store operations and training and development across the entire store.

Job Description

• Ensuring the store exceeds the profitability expectations and exceeds all KPI targets by driving sales and motivating the team.
• Setting the overall store sales plan yearly/monthly/daily and by individual and department.
• Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
• Analysing sales across all departments and categories in order to improve on current average basket, conversion and overall sales.
• Identifying strengths, weaknesses and training needs of the team, ensuring all staff complete training as per company guidelines and providing ongoing development and coaching.
• Networking, recruiting, hiring and retaining high quality management and associates to fill store profile and support succession planning.
• Maintaining all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
• Meeting or exceeding profitability expectations in sales, payroll and shrink conversion.
• Creating and executing strategies to maximise store sales and minimise expenses.
• Maintaining high communication levels with every team member and carrying out personal appraisals on a regular basis.

Additional Duties and Responsibilities

• Participating in and attending all store meetings and other related functions.
• Performing housekeeping and maintenance duties as required.
• Willing and being available to travel and work from different locations when necessary.
• Maintaining standards in line with the requirements of the job and any policies currently in place.
• Assuming and completing other duties as assigned by management from time to time.
• Working any additional hours as to the requirements of the job.
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Completing all duties on time and in a satisfactory manner as assigned by management.
• Punctuality and adhering to designated work schedule.
• Flexibility and working effectively with colleagues and management to accomplish duties and goals.
• Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code.
• Representing a positive attitude toward the merchandise and the company.
• Adhering to Guess dress code.
• Abiding by the 6 Guess Rules.
• Adhering to the rules and guidelines as expressed in the company handbook.