Assistant Manager

Fairmont Hotels & Resorts; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job description

Company Description

Our mission at ibis Budget London Barking is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Assistant Manager, you will be,

Job Summary:

We are seeking a motivated and enthusiastic Assistant Manager to support the day-to-day operations of our hotel. This role is ideal for candidates with at least 1 year of Experience in Hotel Management Operations Role or in a Team Leader Role in a related industry. You will help lead a team to deliver outstanding guest experiences while maintaining operational excellence.

Key Responsibilities:

• Assist in supervising daily operations across departments (front office, housekeeping, F&B, etc.).
• Support the Hotel Manager in ensuring smooth guest check-in/check-out processes.
• Handle guest complaints and resolve issues with a proactive and positive attitude.
• Monitor staff performance and provide guidance, training, and support as needed.
• Ensure adherence to hotel policies, procedures, and standards.
• Coordinate with other departments to maintain high service quality.
• Assist in scheduling, team briefings, and shift management.
• Contribute to team motivation and maintaining a positive work environment.
• Help manage inventory, supplies, and administrative tasks.
• Closing of the month, Group booking
• Managing cost within the budget
• Planning staff rota and reducing the cost as and when required

Requirements:

• Minimum 1 year of experience in the hospitality industry in a Team Leader Role in a service-oriented business.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and work under pressure.
• Customer-focused with a passion for delivering high-quality service.
• Basic understanding of hotel systems and operations.
• Basic knowledge on finance and accounting.
• Must be flexible to work Various Shifts, including Nights, Weekends, and Holidays.
• Diploma or degree in hospitality or a related field is preferred but not required.

What We Offer:

• Career development opportunities
• Training and mentorship
• Competitive salary and benefits
• A dynamic and supportive work environment
• Contract type: Full-Time/ Permanent
• Salary/Package: Attractive
• Start date: 1st May 2025
• Location: ibis Budget London Barking

If you feel you are the right candidate for the role as our Assistant Manager, please click ‘apply’ now! We’d love to hear from you!

Application accepted till 22nd April 2025 3:00 PM

Additional Information

One more thing…

By working at the ibis Budget London Barking you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.