Assistant Loyalty Proposition Manager, Advantage Card - Boots UK

Location: Nottingham

Contract: Permanent / Part Time (22.5 hours)

Recruitment Partner: Frankie McCallister-Lyas

Overview:

This is a fantastic opportunity to help develop and evolve the UK's most loved retail loyalty scheme, the Boots Advantage Card. You'll be part of our development team, creating, testing and refining key changes to the Advantage Card, and delivering improvements to the cardholder experience.

Launched more than 25 years ago, Boots Advantage Card is one of the most successful and rewarding loyalty programmes in the UK.

Part of our customer marketing team and reporting into the Development and Strategy Manager, Advantage Card, this role will work with cross-functional teams to identify, create and ensure the successful customer launch of new propositions and improvements to the Advantage Card and our clubs, and contribute to the future direction of our scheme.

Key Responsibilities:

1. Contribute to the development of our future customer loyalty propositions, working with external partners and cross-functional stakeholders across marketing, trading, operations, digital, and our IT development teams.
2. Review and learn from competitor loyalty schemes to shape our plans, and champion and share competitor insights in the loyalty team.
3. Bring thinking and creativity to creating, championing, and launching new propositions, ensuring successful customer rollout and business adoption.
4. Lead delivery of customer launches, tests, and campaigns, and work with our customer marketing team and other cross-functional teams to embed new capabilities in our ways of working.
5. Optimise and evaluate results against key KPIs across all projects.
6. Manage development budgets and processes.

What you'll need to have:

1. Able to think differently and explore new ways to improve customer experiences and overcome challenges.
2. Excellent relationship builder with the ability to present ideas and solutions to internal stakeholders and external agency partners.
3. Commercially and financially aware.
4. Experience delivering marketing programmes or managing and delivering projects.
5. Ideally, a strong marketing background with experience of targeted and/or digital marketing, or experience in an analytical or commercial role, or in product or project management and delivery.
6. Solid grounding in using data to make customer-focused and commercial decisions.

Our benefits:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.

Why Boots:

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next:

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.