Assistant Intelligence Officer, Fraud Reporting Gateway

HM Revenue & Customs; Cardiff; Hybrid; GBP 26,000 - 35,000; Full time

Job description

Cardiff CF10 1EP, Ipswich IP1 2AN.

We operate hybrid working allowing you to work up to 40% of your time from home once trained (subject to operational demands), however full office attendance will be required for parts of the initial training – see below for details.

Job Summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity. The purpose of the Intelligence team within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.

We Do This By

• Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
• Providing information, intelligence & live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
• Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance.
• Collaborating with national and international partners to increase our collective impact and capability.

Fraud Reporting Gateway team assists in the delivery of this function.

Job Description

You’ll be joining the Fraud Reporting Gateway (FRG). The FRG is part of the Intelligence Services branch of RIS Intelligence. The team receives, assesses, and disseminates intelligence derived from Human Intelligence (HumInt) sources, including the HMRC Fraud Hotline, which is open from 09:00 to 17:00, Monday to Friday, to a wide range of customers.

Human Intelligence (HumInt) is the term we use for someone who gives HMRC information about possible criminal offences, regulatory breaches, or non-compliance by a third party. The intelligence usually involves alleged wrongdoing and is a key source of intelligence for RIS.

The team’s activity supports HMRC and external partners to tackle evasion, avoidance, serious non-compliance, and wider criminality. Such cases are expected to contribute to the strategic objectives in the Customer compliance Group business plan.

Key Responsibilities

The key responsibilities may include (but are not limited to):

• Handling telephone calls from the public in relation to HMRC fraud.
• Using internal and external databases and other sources to interpret, analyse and accurately record the intelligence received.
• Handling restricted and confidential material.
• Providing support to wider operational teams.
• Maintaining good working relationships with colleagues and managers.
• Assessment and enhancement of the information received, via various communication channels, creating reports/Intelligence packages for dissemination to customers.
• Working in a continuous improvement environment and working closely with others to share ideas and improve processes.
• General office duties including managing and maintaining team mailboxes and databases, stationery ordering, processing of travel bookings, booking meeting/conference room facilities.

Essential Criteria

To be considered for this role, your application must demonstrate all the following criteria:

• Ability to gather and analyse and effectively handle complex information from a wide range of sources.
• Excellent communication skills.
• Able to manage a challenging workload with changing priorities.

Mandatory Training

During your initial training period (which typically lasts around 6 months), there will be periods where you’ll need to attend the office 100% of the time, for blocks of up to around 8 weeks. If you have any questions regarding this, please contact RIS Recruitment Service via the email address below.

There will be a requirement for all successful candidates to complete and pass both parts of job role related training in telephony and triage, either within their probation period or after depending on training course dates.

Additionally, all successful candidates will be required to complete and pass the intelligence foundation course either within their probation period or after depending on course availability.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing

Alongside your salary of £26,770, HM Revenue and Customs contributes £7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

How To Apply

As part of the application process you will be asked to complete a CV and Personal statement:

CV section

• 300-word Job History with details of your last three roles, plus any others that you feel are relevant. Include a brief description of your key responsibilities and achievements relevant to this role. Any text over this word limit will not be assessed.
• Previous skills and experience section – use this section to provide evidence of how you meet essential criteria 1. This can be from your previous work experience, education, or life experience. Back up any statements with examples.
• Qualifications - please tell us about any qualifications that you feel are relevant to this role.

Personal Statement

Your 500-word Personal Statement should provide evidence to demonstrate Essential Criteria 2 & 3. You should also explain why you are a good fit to this role, and how your skills and experience align with the key responsibilities above. Provide examples to back up any statements, the STAR Method will help you to frame your examples.

We acknowledge that AI can assist you in your application. Find our guidelines here.

Sift

In the event of a large number of applications being received, an initial sift may be conducted on the CV. If you do not demonstrate Essential Criteria 1 in your CV, your Personal Statement will not be assessed.

Applicants successful at sift will be invited to interview.

Interview

If your application is shortlisted, you will be invited to interview via MS Teams, with a panel of up to 3 people.

You will be asked Behaviour and Strength questions to explore in detail what you are capable of.

The Behaviours To Be Assessed Are

• Managing a Quality Service (Lead)
• Communicating and Influencing

We recommend that you review the Success Profiles framework and consider examples of how you have demonstrated the Behaviours for this role. Using the STAR model will help you to structure your examples.

Strength questions will be used to explore what you enjoy, what you are good at, and your motivations relevant to this job role.

There is no expectation or requirement for you to prepare for Strength questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

This Is An Example Of a Strengths-based Question

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

Interviews will take place via video link.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: [e-mail] – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date].

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.

Appointments

Posts in Cardiff will be appointed immediately after interview, and from the reserve list over the next 12 months. Posts in Ipswich will be appointed from reserve list over the next 12 months.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via [e-mail] as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : RIS Recruitment Service - SG
• Email : [e-mail]

Recruitment team

• Email : [e-mail]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via [e-mail]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.