Assistant ICT Manager

Assistant ICT Manager

Imperial London Hotels Group based @ The Royal National

40 Hours - £45,000.00 + Benefits

About ILH

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are currently recruiting for an Assistant ICT Manager

The ICT Assistant Manager (Cluster Role) will have in-depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property.

The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions.

Key responsibilities

1. ICT Infrastructure & System Management
2. Cluster IT Strategy & Coordination
3. Support & Troubleshooting
4. Network & Security Management
5. IT Budgeting & Asset Management
6. Team Leadership & Development
7. Compliance & Standards

Must have

1. Minimum 3-5 years of experience in IT operations, with at least 2-3 years in a similar role.
2. Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.
3. Expertise in property management systems (PMS), POS systems, and guest service platforms.
4. Strong understanding of network architecture, security protocols, and cloud-based services.
5. Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.
6. Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.
7. Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.

What you'll get in return

Holidays 28 (inc. of bank holidays) pro-rata increasing with length of service up to 33 days
Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
Free meals on duty
Uniform & Dry-cleaning
Workplace pension scheme
£300 Refer a Friend Scheme
Employee recognition
Employee awards
Social events
Interest-free Season Ticket Loan / Travelcard Loan
50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
Shopping discounts across several high-street brands and online retailers
Sabbatical leave (subject to eligibility)
Mental health first aiders support & well-being
Employee Assistance Programme- Supported by Hospitality Action:
Career Guidance, Life Coaching & Tenancy Agreements
Legal Assistance & Financial Assistance
Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.