Assistant Hotel Services Manager

NHS; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust

A new position has been created to help support the Deputy Hotel Services Manager at the Freeman Hospital.

We are looking for a motivated individual who thrives on challenges and being able to make a difference.

You will provide direct support to the Department Manager and Deputy manager and to deputise in their absence as necessary over the full range of duties.

Assist in motivating and leading a large workforce with supporting the delivery of a quality Hotel Services in the Trust always ensuring that National Standards of Healthcare Cleanliness 2021 are met.

• Interview Date 19th May 2025
• 37 Hours 30 Minutes/Week - this will be flexible. You will need to work some nights and weekends

NO AGENCIES PLEASE

Main duties of the job

The Assistant Manager role has varied tasks enabling the position to be flexible to service demands and include:

• Ensuring the availability and regular supply of linen to end users across the Royal Victoria Infirmary site and any sites managed within the community
• To provide advice support and supervision to all staff within the department, ensuring flexibility to cover all shift patterns
• Support staff to complete all statutory / Mandatory training and lead the completion of staff Appraisals
• Assist with Recruitment for the department, keeping in line with budgets and take a lead on the Induction process and on Job training for all staff
• Liaise with services users, IPCN and Patient services for all matters that involve the Department
• Conduct and attend meetings, both in person and virtually on behalf of the department

Job responsibilities

• To provide direct support to the Department Manager and Deputy manager and to deputise in their absence as necessary over the full range of duties
• To work as a member of the Senior Management Team within Operational Services
• To take the lead role in KSF/appraisals for staff
• To assist with Selection and recruitment of sufficient numbers of staff within budget resources
• To oversee management of changing facilities in line with Trust Policy
• Assist in motivating and leading a large workforce
• Support the delivery of a quality Hotel Services in the Trust
• To ensure that National Standards of Healthcare Cleanliness 2021 are met
• Participate with Head of Nursing audits
• To take a lead role in implementing/managing any defect within the Synbiotix audit process
• To support Patient Lead Assessment and Care of the Environment (PLACE)
• To Manage staff and resources as required
• To ensure sufficient provision of quality linen is supplied to the end user
• To ensure the statutory requirements of the Health Act 2006 are adhered to within the individuals own responsibilities
• To ensure all statutory and Mandatory training is within Trust Targets for the Department
• Assist with Induction process and on Job training for all staff

Person Specification

Qualifications & Education

• NVQ level 4 in business and administration or support service subject or similar level of experience
• City & Guilds part 1 & 2 in cleaning science or similar, e.g. ILM Qualification

Knowledge & Experience

• Middle management experience at an operational level
• Knowledge of National Standards of Healthcare Cleanliness 2021
• Previous NHS experience
• Experience in linen or residential accommodation
• Experience of internal audit systems

Skills & Abilities

• Comprehensive knowledge and skills within cleaning industry
• Excellent communication/written and negotiation skills
• Proficient in IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust