Assistant Hotel Manager

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Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

Based in: Cowley,
Cheltenham

Reports to: General
Manager

We are looking for an Assistant Hotel Manager to join and challenge our
dynamic team! You will be responsible for various operational matters and
support the General Manager in their daily tasks. Together, you will lead and
coordinate the hotel's activities with a special focus on guest and team
satisfaction. In the absence of the General Manager, you will be responsible
for the smooth running of the hotel, decision making and the application of
group standards.

DUTIES AND RESPONSIBILITIES

Operational Supervision:

• Propose rapid and well-thought-out solutions in the event
  of unforeseen circumstances.
• Ensure good communication between departments,
  delegate tasks to managers and follow up.
• Ensure adherence to group policies and established operating
  procedures.
• Participate in
  weekly meetings with the Front Office Manager, Reservation Manager, and the
  Housekeeping Manager to review team and operational matters.
• Train
  team on Opera.
• Ensure
  good functioning of the hotel, being proactive on maintenance, and main contact
  for maintenance manager.
• Assist
  teams of each dept as needed such as covering reception as needed and overseeing
  Housekeeping when the Housekeeping Manager is off.
• Participate
  in all partner or supplier meetings and weekly meetings with Hotel HODs.
• Assist
  GM in overall financial budgets and targets including cost control and
  optimisation measures, P&L and revenue meetings.
• Review
  rotas alongside GM, ensuring they adhere to budget and business needs.
• Participate
  in weekly Duty Management Rota.

Guest Experience:

• Ensure the services delivered are always in line
  with the Experimental’s standards.
• In cooperation with the General
  Manager, handle and provide adequate solutions to complaints, team issues, and general
  hotel issues.
• Monitor guests’ feedback on all platforms, share
  them with the team and implement actions.
• Support FOM with
  any guest issues.

Human Resources Supervision:

In coordination
with the General Manager:

• Communicate all HR and
  operational needs to the People Team.
• Support in the recruitment
  of hotel staff, review JDs, conduct regular training, and review staff
  hours as needed.
• Communicate all the HR information
  needed to the People Team and complete all required paperwork.
• Support and coordinate
  the on-site inductions.
• Participate in the creation of a positive work
  environment, ensuring high employee engagement and optimising employee
  retention.
• Work to resolve staff complaints, support the team in
  resolving disputes.

Reporting & Admin:

• Support the General Manager with admin tasks, and
  Health & Safety compliance.
• Participate in the admin tasks such as regular reporting,
  management of inventory, orders, and purchases.
• Be the link between the operations and the
  accounting department to ensure the processes are respected.
• Be
  responsible for all cash-related tasks.

ABOUT YOU:

• Experience
  in a similar role within a comparable venue.
• Excellent organisational and leadership skills.
• Be well
  spoken with excellent communication skills.
• Attention
  to details and customer needs.
• Social,
  engaging, and motivated.
• Flexibility
  to respond quickly and positively to a range of work situations.
• Knowledge
  as well as abilities in other languages would be beneficial.
• Proof of
  eligibility to work in the UK.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re
looking for an entry-level employment or a new opportunity to evolve, we make a
point to recruit, develop, and retain the most motivated and talented people
from all backgrounds and skills. Here is what we can offer:

• On-the-job and personalised training to develop the
  technical and managerial skills necessary to develop a clear career path:
  weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility of inner company mobility within our foreign
  venues such as Italy, France, Spain or Switzerland.