Assistant Hotel Manager

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Hours: 40 hours across 5 days per week including rotational weekends

Salary: £34,400

Position: Assistant Hotel Manager at Holiday Inn Express Birmingham Snowhill

Have you got previous experience of leading a team in a customer service environment? Great! The role of Assistant Hotel Manager offers a huge amount of variety day to day.

Benefits include:

• Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink when staying for leisure
• Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
• A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a 'thank you' for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto enrolment pension scheme through The Peoples Pension
• Employee referral programme paying out £250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
• Free/discounted food when on shift

What does an Assistant Hotel Manager do?

The Assistant Hotel Manager is the Hotel Manager's 'go to' person, contributing to the success of the site both in the absence of, and alongside, the Hotel Manager. The Assistant Hotel Manager works closely with the Hotel Manager as part of the hotel management team, supporting the Hotel Manager by undertaking delegated tasks that focus on employee engagement and delighting guests, all whilst being responsible for running a profitable, safe and well-maintained hotel.

Your Team:

• Responsible for contributing to the performance, development and retention of the hotel team.
• Ensure the smooth running of day-to-day operations.
• Role model the Atlas values and challenge those that aren't meeting behavioral standards.
• Communicate key focus areas and priorities to the team.
• Nurture a learning culture in the hotel, supervising, coaching, and guiding the hotel team.
• Support the Hotel Manager with recruitment and ensure new members receive a thorough 'Atlas Hero' Induction.

Your Guests and Your Hotel:

• Primary contact for the hotel in the absence of the Hotel Manager, ensuring every guest has a great experience.
• Role model excellent guest interactions and support with service recovery.
• Stay updated with guest feedback and work with the Hotel Manager to create/execute action plans.
• Support the Hotel Manager to ensure the hotel passes all evaluations and audits.

Driving Growth:

• Understand key cost lines/targets for the hotel and work towards achieving them.
• Maximise Food and Beverage opportunities in your hotel.

Compliance:

• Work with the Hotel Manager to ensure compliance with health and safety, employee mandatory training, GDPR, financial controls, and Atlas Hotels' policies.

What you will need:

• Proven experience of supervising a successful team in a customer-facing environment.
• Enthusiastic and positive attitude to engage the team.
• Experience in environments with clear frameworks/Standard Operating Procedures.
• Organised and systematic, effective at prioritising and multi-tasking.
• Confident in making decisions in the absence of the Hotel Manager.
• Quick thinking with problem-solving skills.
• Effective communicator, building relationships with employees at all levels.
• Confident in delivering both positive and constructive feedback.

So why not? Click 'apply' now to become our Assistant Hotel Manager and enter into a World of Opportunity!

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.