Assistant Hospitality Manager

Assistant Hospitality Manager - Permanent

£15.50 per hour, 40 hours per week

KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ

About KYN

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

Our first home, KYN BICKLEY, opened in February 2023. KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.

About the opportunity:

As an Assistant Hospitality Manager you will be responsible for:

• Supporting the Hospitality Manager in creating a warm and welcoming atmosphere
• Assisting the Life Enriching Activity Lead/Life Enriching Activity Co-ordinators in implementing a whole home approach to the provision of meaningful occupation for all residents
• Leading from the front in an operational and hands-on role
• Delivering a five-star hospitality service to residents and their family members
• Managing the bar and waiting team to provide high-quality service
• Completing audits, stock and rota management
• Ensuring health and safety/food safety standards are adhered to
• Building relationships with residents and understanding their individual needs
• Being accommodating and flexible to the requests of residents and their families
• Ensuring compliance with the KYN allergen policy and associated legislation
• Developing, implementing, and reviewing hospitality service standards
• Responding to resident complaints quickly and professionally
• Ensuring adherence to KYN's Complaint Policy and Procedure
• Pre-empting signs of dissatisfaction and resolving issues
• Maintaining hospitality sections/areas in line with company standards
• Seeking verbal feedback from residents and relatives
• Writing team rotas with management approval
• Ordering and accepting deliveries per company policy
• Adhering to cleaning standards
• Managing administration and paperwork as set by KYN
• Maintaining brand standards as per the Brand Standards Manual
• Achieving company standards on financial audits
• Recognising and rewarding excellent performance within the Hospitality Team
• Assisting in team appraisals and action plans
• Planning and organising team meetings
• Communicating important company information to the team
• Assisting with recruitment and selection as needed
• Supporting on-job training requirements
• Monitoring compliance with mandatory training
• Conducting annual appraisals and PDPs with the team
• Taking responsibility for personal development and career paths
• Providing hands-on support to hospitality teams
• Building relationships between the Kitchen team and front of house team
• Implementing budget, margin, and labour controls
• Ensuring end of day and banking procedures are completed
• Interpreting KYN and brand objectives and finding opportunities to achieve them
• Managing Beverage stock in line with KYN's policy
• Deputising in the Hospitality Manager's absence
• Serving alcohol responsibly
• Complying with KYN's dress code
• Ensuring health and safety of self, team members, residents, and visitors
• Reporting hazards or potential hazards
• Complying with COSHH regulations
• Attending statutory training sessions
• Adhering to all KYN's policies and procedures

About you:

• Experience in a similar role within a care home or 4-5-star hospitality venue
• Proven history of delivering and maintaining high standards
• Experience managing Hospitality systems
• Confident individual with a hands-on approach
• Experience implementing allergens, Health & Safety/COSHH procedures
• Observant with the ability to anticipate residents' needs
• Organised with strong communication and influencing skills
• Ability to work under pressure and flexibly
• Compassionate and empathetic individual
• Good financial understanding and ability to follow processes accurately

Our commitment to you:

• Competitive salary and benefits
• 33 days annual leave including bank holidays
• Complimentary meals, hot drinks, and snacks throughout your shift
• Bespoke company induction and on-going training programmes
• Access to best-in-class equipment and technology
• Custom-made uniforms provided
• Annual bonus (discretionary)
• Employee assistance programme and other wellbeing benefits
• Discount schemes
• Company contributory pension scheme
• And much more.....

To find out more about KYN, our teams and values please visit www.kyn.co.uk/careers

KYN is an equal opportunities employer.

To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.

To view our Privacy Policy, please visit https://www.kyn.co.uk/privacy-notice1