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Assistant Health Club and Spa Manager

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Burton-on-Trent

On-site

GBP 29,000

Full time

28 days ago

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Join a unique Hilton property as an Assistant Health Club and Spa Manager, where you will play a vital role in creating exceptional experiences for guests and members. This position involves overseeing spa operations, managing a dedicated team, and ensuring compliance with high standards of service. You will have the opportunity to develop your career in a globally recognized hospitality environment, known for its commitment to employee growth and satisfaction. With competitive benefits, including a yearly salary of £29,000 and various perks, this is your chance to be part of a world-class team that values every job in making unforgettable stays.

Free and healthy meals

Career growth opportunities

Personal development programs

Team Member Travel Program

High street discounts

28 days holiday

Discounted dental and health cover

Free parking

Subsidised taxi scheme

Guest Experience Day

Experience in spa management with a focus on customer service.
Ability to train and develop team members effectively.

Assist in managing spa operations and team training.
Ensure high-quality guest experience and compliance with standards.
Meet revenue targets and manage customer feedback.

Supervisory experience

Customer service

Ability to work under pressure

Team development

Flexibility

Relevant qualifications

Job Description

Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football.

This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton.

Be part of a high performing team, creating a home from home for our leisure guests, world class sport teams and corporate clients.

When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks. In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acres of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch.

Do you want to join the Worlds #2 best workplace, awarded by Great Place to Work and Fortune? If so, we have a world of opportunities available for you at Hilton!

We can offer you:

Yearly Salary of £29,000
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Subsidised Taxi Scheme
Guest Experience Day after successfully passing probation
Modern and inclusive Team Members areas

An Assistant Health Club and Spa Manager is responsible for assisting the Health Club and Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.

What will I be doing?

Assist Health Club and Spa Manager with managing operations
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Assist Spa Manager with managing spa team members to ensure high motivation, provision of high quality service and ongoing development
Assist Spa Manager with the recruiting, managing, training and development of the team
Assist Health Club Manager in meeting revenue targets
Assist Spa Manager in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
Manage customer feedback effectively to ensure continuous service and programme improvement
Instill brand values and standards to maintain quality on a daily basis
Liaise with other hotel departments
Ensure customers and guests receive friendly and consistent personalised service from all team members
Respond to audits to ensure continual improvement is achieved

What are we looking for?

Supervisory experience within the spa industry
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Passion for customer service
Ability to meet financial targets
Relevant qualifications

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company

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