Assistant Head of Operations

Assistant Head of Operations | 23 Months (Outside IR35)| Office based (Edinburgh)

Day Rate - 258.16

Harvey Nash's Client is recruiting for an Assistant Head of Operations. This position is a key management role within the client's team and the role requires a positive and collaborative approach to multi-disciplinary team working within a legal framework, an ability to form excellent internal and external relationships, flexibility and adaptability, initiative, good judgement, sensitivity, confidentiality, and a high degree of personal resilience.

Main Duties:

• responsible and accountable for the delivery of operational services across all areas of the client, including facilities management of the client's premises, health and safety, and business continuity;
• be responsible and accountable for supporting the efficient and effective running of public hearings, seeking, and following legal guidance where required;
• engage with Heads of Business Areas across the client, taking responsibility for ensuring that there is a consistent approach to the development of operational policies and procedures;
• as appropriate, contribute to high-level meetings with the client's Executive Team, acting as a subject matter expert in operational areas of the business, such as Hard and Soft Facilities Management and the operations of Hearings;
• jointly, with the Assistant Head: Finance and Business Services, lead contractor and supplier review meetings to manage the quality of service and contract compliance
• work with the 'Head of' the business area and the lead of the Policies & Procedures Review Group (PPRG) to ensure the creation, development and continued review of all relevant policies and procedures are in line with client's standards and that reviews are undertaken within the agreed timescales, ensuring they are up-to-date and fit for purpose.

Leadership & Management

You will:

• lead a team of staff of varying grades (B1 & B2), both staff on assignment and interim workers, having day-to-day responsibility for their performance, wellbeing and development;
• promote the client's trauma informed approach, developing and maintaining the resilience of your team through regular supervision and support;
• be responsible for providing timely status reports to the Head of Records, IT, Operations, Finance, Business Services, and Projects on workloads, progress against targets and any 'pinch-points' so that updates can be provided to the client's Senior Management Team;
• be responsible and accountable for the client's facilities management and fulfilment of its ongoing health and safety obligations, ensuring the continuation of a safe, secure, and comfortable working environment for those working for visitors and all those attending hearings, including members of the public

Essential Skills

• Degree/HND or equivalent in relevant Operations Management course and/or significant relevant work experience at management level
• A sound working knowledge and experience of Hard and Soft Facilities Management
• Proven ability to work plan, prioritise, manage competing demands, and meet tight deadlines within a fast paced, dynamic environment
• Ability to interrogate analytical and management information and provide concise, evidence-based information for review and consideration
• IT Literate, with strong knowledge of Microsoft Word, Excel, Project, PowerPoint, and Outlook
• Established team player and experience of managing relationships with a wide range of internal and external stakeholders
• Excellent oral and written communication skills with an ability to confidently present and engage in a range of internal and external settings
• Meticulous attention to detail
• A high degree of self-awareness and personal resilience
• Understanding of a trauma informed approach.

This role falls outside of IR35 and is hybrid working with the expectation to be in the Edinburgh office the majority of the time. Please note that for this role you must have or be happy to get a Basic Disclosure Scotland. To apply, please send your CV using the link.