Assistant General Manager, National Maritime Museum

Assistant General Manager, National Maritime Museum

About us

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

The Role

Working in the Commerce and Visitor Experience department and reporting to the General Manager at the National Maritime Museum, the Assistant General Manager ensures their site delivers a high-quality experience for all visitors, managing the site in the General Manager’s absence. Key responsibilities involve supporting the General Manager to lead and manage the Visitor and Sales team, instilling a culture with a strong focus on communication and performance, and overseeing the operational functions of Retail, Admissions and Visitor Experience, ensuring high levels of visitor engagement and delivering income through commercial activities.

As a key point of contact, the role holder will work collaboratively with external stakeholders and the Museum’s internal teams to ensure the smooth running of their site. They will contribute to longer-term planning and development of the National Maritime Museum through participation in strategic and creative meetings.

Qualifications and Skills

The successful candidate will need to have experience of managing a large site and multi-functional team in a service environment to achieve sales targets, with experience of recruiting, training and developing staff and managing staff performance. Effective communication at all levels with proven influencing skills, and experience collaborating with internal and external colleagues are essential for this role, as well as strong organisational and project management skills. The postholder will have good knowledge of Microsoft office and experience working with retail and admission systems, as well as experience of managing site operations including all aspects of Health and Safety.

Working Conditions

This is a full time, permanent role in Band 5 – Middle Management and Professional Specialists. Core hours of work will be 36 per week, working 5 days out of 7 (Monday-Sunday, on a rota pattern) between the hours of 9am-5pm, although due to the nature of the work, flexibility may be required.

Salary: £40,500 per annum

Benefits

We offer a culture encouraging inclusion and diversity, a generous pension scheme, 28 days annual leave including bank holidays, 30% discount in our cafés and shops, interest-free season ticket and bike loans, training opportunities and continuous performance management reviews to support personal and career development, NMDC reciprocal agreement for free admissions to other museums and galleries’ paid exhibitions, and an environment with flexible working options.

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.