Assistant General Manager (AGM)

About us. Maison Gigi is a family-run French bakery and caterer renowned for its exquisite patisserie, specialty coffee, and delicious grab-and-go breakfast and lunch options. Inspired by regional French cuisine, we are passionate about sharing authentic flavours with our loyal customers.

To lead our talented team and ensure the smooth operation of our bakery and cafe, we're seeking a passionate and experienced Assistant General Manager. You'll be responsible for overseeing daily production, managing customer cake and catering orders, and inspiring your team to deliver the highest standards of quality and service across all aspects of our business. You will also play a key role in maintaining a safe environment for both our team and our customers. This role requires a self-starter who can take initiative and thrive independently.

What You'll Do

1. Lead and inspire: Manage and motivate a team of bakers, pastry chefs, and baristas, fostering a collaborative and supportive environment.
2. Oversee bakery production: Plan and manage daily production schedules to meet customer demand and ensure efficient use of resources. This includes:
   1. Managing ingredient inventory and ordering supplies.
   2. Monitoring production quality and consistency.
   3. Implementing and maintaining strict hygiene and food safety standards.
3. Delight customers: Manage customer cake and catering orders, ensuring personalized service and timely delivery. This includes:
   1. Consulting with customers to discuss design, flavours, and special requests.
   2. Processing orders and managing order fulfilment.
   3. Addressing customer inquiries and ensuring complete satisfaction.
4. Manage the cafe experience: Oversee the daily operations of the cafe, ensuring efficient workflow, excellent customer service, and a welcoming atmosphere. This includes:
   1. Managing cafe staff schedules and training.
   2. Maintaining optimal stock levels of raw ingredients, pastries, and other cafe supplies.
   3. Upholding the specialty coffee standards of preparation.
5. Champion health and safety: Ensure compliance with all relevant health and safety regulations, maintaining a safe and hygienic environment for both staff and customers. This includes:
   1. Conducting regular risk assessments and implementing necessary safety measures.
   2. Ensuring all staff are trained in food safety and hygiene practices.
   3. Maintaining accurate records and documentation.
6. Deputize for the General Manager: Assume responsibility for the overall operation of the bakery, café and catering in the General Manager's absence.
7. Optimize operations: Analyse sales data and customer feedback to identify areas for improvement and implement strategies to enhance efficiency and profitability across the bakery and cafe.
8. Maintain visual appeal: Ensure the bakery and cafe maintain a visually appealing and inviting atmosphere, with attractive displays and impeccable cleanliness.

What you'll bring

1. Proven experience as a Bakery Manager, Cafe Manager, or in a similar leadership role within a bakery or cafe environment.
2. A passion for French pastry and a good understanding of baking techniques and ingredients.
3. Knowledge and appreciation of specialty coffee, with experience in managing a cafe environment.
4. Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
5. Strong leadership and communication skills to effectively manage and motivate a team.
6. A customer-centric approach and a commitment to providing outstanding service.
7. A thorough understanding of health and safety regulations and best practices in a food service environment.
8. A self-starter mentality with the ability to take initiative, work independently, and solve problems effectively.

In return

1. Join a dedicated team: Become part of a passionate and supportive team that takes pride in delivering exceptional quality and service.
2. Competitive salary and holidays: Receive a competitive salary plus bonus and 28 days of holiday to enjoy your time off.
3. Amazing staff meals: Enjoy delicious staff meals prepared with the same care and attention as our customer offerings.
4. Central location: Work in a vibrant and easily accessible central London location.
5. Company pension: Benefit from a company pension scheme to support your future financial security.
6. Cycle to work scheme: Take advantage of our cycle to work scheme to save money and stay healthy.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £37,000 – £40,000 yearly