Assistant Events Operations Manager - South Ascot

ZipRecruiter; Ascot; On-site; GBP 36,000

Job description

Job Role - Assistant Events Operations Manager

Rate of pay - £36,000

Key Responsibilities

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our hotel, you will be entrusted with our values and expected to further enrich our We Care culture.

• Passion: We love what we do. We are determined to deliver our best, every day.
• Personality: We are each unique and extraordinary. We encourage personalities to shine.
• Respect: We respect and celebrate our team. They add new brilliance to our culture.
• Working together: With shared vision, trust, and a network of support, we become unstoppable.
• Creativity: We approach each day with creative curiosity to add new delights to our guests' experience on every level.

Position Overview

• To assist in managing the smooth running of the Events Operations Department under the direction of the Events and In-Room Dining Manager whilst following the company's standards and procedures.
• Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests' expectations.
• Lead and coach your team to provide service excellence across the 240 acres of parkland. Provide luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event, or enjoying a picnic on property.

Essential Functions & Physical Requirements

• Check that the event spaces are set as per the corresponding function sheet and client's instructions.
• Coordinate the set-up of meeting rooms to ensure that they are maintained to 'Show-round' standard when not in use.
• Take overall responsibility for guest & staff satisfaction, by assisting the In-Room Dining and Event Operations Manager in directing events operations.
• Seek opportunities to improve the guest experience by seeking feedback, evaluating service levels, and developing strategies to improve areas of concern.
• Ensure that the department is well organized and the required administration is carried out accurately and timely.
• Conduct daily pre-shift meetings to allocate tasks to the team, discuss event details and/or special requests whilst ensuring efficient staffing levels for the needs of the business.
• Attend weekly function meetings and daily hotel briefings in the absence of In-Room Dining and Event Operations Manager.
• Ensure that all storage areas, still rooms, and bar areas are cleaned and inspected on a regular basis.
• Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
• Manage department stock and ordering process while controlling operating costs, payroll, and departmental expenses against the P&L.
• Have a high level of presence within the department to lead by example through a 'hands-on' approach.
• Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalized service.
• Log any guest information accurately, using our guest information platforms.
• Be responsible for back of house and preparations areas to ensure overall cleanliness and organization at all times through regular monitoring.
• Ensure that all billing and cashiering are conducted as per the required standards.
• Aim to achieve guest and team engagement targets in line with our scorecard.
• Ensure that your department achieves financial targets whilst maintaining a cost-conscious approach.
• Promote a cross-disciplined culture, which encourages employees to build strong working relations across all teams, and to respect different roles and responsibilities.
• Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
• Work closely with the Director of Events, Events Sales Team, and culinary team ensuring communication throughout the department is streamlined.
• Complete performance reviews, set employee goals and coach individual's development.
• Work with In-Room Dining and Event Operations Manager to create rotas and manage shifts patterns in line with business levels, taking into account holidays, sickness and ensure accurate record keeping on the relevant systems.
• Coordinate with In-Room Dining and Event Operations Manager to build agency staffing forecasts and ensure that these are communicated in good time.
• Work across both Event Operations and In-Room Dining departments in line with business requirements, under the direction of Director of Food & Beverage.

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