Assistant Estate Manager - NOMA Estate

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Assistant Estate Manager

Role Purpose

Assist and manage operational activities for one or more properties located in one region. Supervisory responsibility for other CBREMS staff in the property (if applicable).

Role Specific Particulars

The properties to be managed are in the Central Manchester, NOMA area.

Key Responsibilities

• To develop and maintain a positive image of the buildings and estate in its location.
• To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s). To monitor all activities relating to the site(s), reporting and taking action as appropriate.
• Regular inspections of the building fabric.
• To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place.
• To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required.
• To liaise with tenants and deal with any operational queries they might have.
• To attend tenants' meetings with the surveying team.
• To be responsible for Health and Safety compliance on site, and the maintenance of records.
• To be responsible for Environmental management on site, in compliance with policy and procedure.
• To organise fire and other safety evacuations and produce an emergency plan.
• To liaise with local authorities as appropriate.
• To proactively manage risk and deal with insurance issues on site.
• To ensure the property achieves the KPIs set by the client, in conjunction with key stakeholders.
• To manage major work programmes on site, acting as the liaison point for all parties involved.
• To produce regular reports to operational manager and surveying team, as required.
• Ensure procurement is carried out in line with company policy.
• Any other duties as directed by your Line Manager.

Person Specification/Requirements

• Understand how the industry, how stakeholders function and the range of services available to clients.
• Understand the basics of the investment market.
• Constantly updating knowledge of legislation relating to property management.
• Develop an understanding of how to build and maintain client relationships.
• Develop an understanding of how to build and maintain tenant/customer relationships.
• Develop an understanding of how to build and maintain supplier relationships.
• Understanding of key issues to be noted on property inspections.
• Understand and use industry/specific IT applications.
• Understand the principles of service charges.
• Understand the operation of VAT and banking.
• Understand the principles of contract law.
• Be able to specify services, tender contracts and select service providers.
• Understand how property is constructed and how plant works.
• Know and be able to apply legislation and policies relating to Health and Safety.
• Know and be able to apply legislation and policies relating to Environmental protection.
• Understand insurance relating to buildings and the FSA regulations.
• Understand the law relating to TUPE.
• Understand and apply all procedures relating to work activities.
• Contributes to team business plan/strategy.
• Able to plan and manage own workload.
• Able to work as part of a team, supporting colleagues.
• Able to use IT software such as Word, Excel, and databases.
• Be able to communicate effectively verbally and in writing.