Assistant Director - Data, Digital and Customer Services - Local Authority

Michael Page (UK); London; On-site; GBP 150,000 - 200,000

Job description

• Play a key role in transforming customer services for this local authority
• Use digital, data, and technology to improve the customer experience

About Our Client

A well-known local authority body based in London.

Job Description

The Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via this local authority's contact centre; face-to-face; online; and through the registrars service. These range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of the most vulnerable residents who are at risk of homelessness and experiencing financial hardship.

As well as being the first point of contact, the teams have the digital, data and technology skills needed to make sure that they deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys.

The Successful Applicant

The successful candidate will have the following:

• Strong communication skills and a passion for delivering excellent customer service.
• Experience in handling a high volume of enquiries and be comfortable supporting vulnerable individuals.
• Solid understanding of digital tools and data; able to use technology to improve service delivery and enhance customer experiences.
• Ability to drive service transformation and make a real impact in the community.

What's on Offer

Initially this will be an interim role for 6 months based in London.
Competitive day rate paying between £400 - £450 depending on knowledge and experience.
36 hours per week
9.00am - 5.00pm