Assistant Digital Services Manager

Role: Assistant Digital Services Manager - Condor

Level: 6

Contract: 18m FTC

Shift pattern: Full Time

Hours: 37.50

Location: Nottingham Support Office - 5 days in the Office

Recruitment Partner: Matthew Nelligan

About the role

The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience. Our Digital Services team is full of brilliant team members and experts across four main areas: Digital Promotions & Events team, Digital Product Enrichment Team, Digital Services Projects team and Digital Content Systems Support team.

We have a new opportunity to join our team, operating in the Digital Services Projects space and be a key subject matter expert contributing to the Condor Digital transformation project and our wider Digital Services Team. We have a very ambitious and challenging plan ahead to improve our colleague and shopper experience to achieve our overall goals for Boots and our customers.

• You will be part of a small project team who will be the main contacts and support team for Project Condor on behalf of Digital Services and part of a wider project team in Digital Operations.
• You will have chance to lead and partner on one or many areas such as promotions, content management, product set up, governance, data management to name a few. In conjunction with your manager you will ensure the projects gets our full support, knowledge, challenge and chance to shape what the future looks like for customers and colleagues after launch and being representative for our team & wider Digital Operations.
• You will be involved in varying levels of detail from reviewing stories on how we would like a process or element of functionality to work through to learning wider architectural diagrams to truly understand how data flows between our systems.
• As the project progresses through its lifecycle priorities and demands will change in line with this and move from scoping and reviewing, through to creating contingency plans and engaging partners in what is coming, to supporting any testing and working with end users when it comes to launch.
• The role will be varied and require different skills as we get closer to completion.
• You will get the chance to learn and understand why we are transforming, the opportunities and trade offs this may bring and be involved in the largest project in our function going forward.
• You will manage the technical development & improvement agenda for the team, helping our ways of working to be simpler, increase accuracy, efficiency, customer experience & conversion.
• Develop appropriate reporting & analysis to maintain & improve our product & promotional data and find gaps or opportunities to increase conversion & customer engagement.
• Support the team through effective workload planning to help react to varying priorities and ensure all projects, tasks and adhoc projects are achieved to deadline and partners effectively managed. This while supporting wider requirements in the Digital Services teams on other site/system incidents or programs so support may not be fixed to one team.
• You will work collaboratively after building strong relationships across the project and department with pace and supporting teams to find solutions to do the same.

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

• You will have existing knowledge of our Digital Promotions or Product systems and be able to represent those teams in various forums to support or challenge stakeholders appropriately and keep to the pace of the program.
• We are looking for someone who is passionate about customers, has an eye for detail and a pragmatic approach with operational experience.
• Embraces and advocates change, using experience to help plan the future and have the personal strength and confidence to ride the highs and lows of a dynamic online business and curveballs in a project.
• Experienced and confident in managing partners across multiple teams/levels and third parties, holding to account & escalating when required, not shying away from challenges and able to call out when things are ahead or off track & manage expectations.
• Flexible & available to work out of hours, early mornings, late evenings and provide escalation support where required (this would be in discussion with your manager on the frequency).
• With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am to ensure everything is accurate and signed off ahead of customer peak shopping periods, but this role will plan that for themselves and part of the wider team in advance.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

If Successfully selected for interview, one of our recruitment partners will be in touch to go through the process and next steps.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.