Assistant Customer Service - Mandarin Speaking

London Chinatown Branch carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, London Chinatown Branch maintains a competitive edge and promotes the Bank of China’s image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complies with the local regulatory requirements. As an Assistant - Customer Service, you will be responsible to carry out cashier and payments activities. You will also be responsible to deliver sales of the Bank’s products and services by providing excellent customer service whilst also undertaking daily operational tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.

Key Responsibilities

• Carry out cashier and payments activities, such as accepting cash or checks of deposit, processing cash withdrawals, preparing cashier orders and exchanging foreign currencies, and processing local and overseas remittances.
• Liaise with the Operations Services department to resolve any issues and problems relating to incoming and outgoing remittances.
• Balance currency, cash and checks at the end of each shift.
• Provide excellent customer service.
• Maintain customers’ files.
• Assist in the post return registration management and the account O/D management.
• Collaborate with other teams to deliver a timely and accurate service.
• Ensure that all activities comply with compliance requirements as defined in the Bank’s policies and procedures.

Requirements

• Degree educated in Finance, Economics or Accounting.
• Experience within the Financial Services industry and proven track record in similar business stream.
• Customer service experience.
• Knowledge of Retail Banking products and processes.
• Knowledge of Sanctions and AML policies.
• Team player.
• Excellent English and Mandarin communication skills.

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintains its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branches in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy equal opportunities to grow both personally and professionally.