Assistant Customer Service Manager

Service Care Solutions Ltd; Reading; On-site; GBP 26,000 - 29,000; Full time

Job description

Assistant Customer Service Manager

Location: RG1, Reading

Salary: £26,000 - £29,000

Hours: Includes weekends and bank holidays

Are you an experienced customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment and have supervisory experience in retail or hospitality?

We are looking for an Assistant Customer Service Manager to join an exciting new venue in Reading. This role offers the opportunity to work in a dynamic environment with a mix of food, drink, and entertainment.

Key Responsibilities:

1. Customer Service Excellence – Ensure every customer has a fantastic experience and wants to return.
2. Team Supervision – Oversee and support the customer service team in daily operations.
3. Issue Resolution – Handle escalated customer complaints and ensure swift resolution.
4. Training & Development – Conduct training sessions to enhance team skills and performance.
5. Performance Monitoring – Track call volumes, maintain forecasting models, and manage staffing levels.
6. Administrative Duties – Ensure accurate record-keeping and completion of end-of-call requirements.
7. Policy Compliance – Ensure the team follows company policies and procedures.

What We’re Looking For:

1. Experience: Minimum two years in customer service and two years in a supervisory role.
2. Skills: Strong communication, problem-solving, and organizational skills.
3. Tech-Savvy: Proficiency in Microsoft Office (preferred but not essential).
4. Availability: Must be able to work weekends and bank holidays.

This is a fantastic opportunity to be part of an exciting new concept in Reading. If you're ready to take the next step in your career, apply today.