Assistant Customer Experience Manager - Woking, Woking

Assistant Customer Experience Manager - Woking, Woking

Client: ATG Entertainment

Location: Woking, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 9fe77c75d452

Job Views: 4

Posted: 16.02.2025

Expiry Date: 02.04.2025

Job Description:

Assistant Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.

The Assistant Customer Experience Manager reports to the Customer Experience Manager and Deputy Customer Experience Manager, and is responsible for the Front of House team. You'll also work closely with visiting company managers, suppliers, and other ATG venue staff members. The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standards:

• To assist in leading a team that will deliver and exceed targets; and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs.
• To assist to build a positive, forward-thinking, innovative, and customer-focused culture within the FOH team and to develop and nurture a strong multi-skilled and adaptable workforce.
• To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of, and will, to deliver and exceed all customers' expectations.
• To help build and protect key relationships with Customers, Promoters, external suppliers, and internal colleagues.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.