Assistant Customer & Commercial Planning Manager

BOOTS; London; On-site; GBP 30,000 - 60,000

Job description

Closing date: 06 April 2025

Recruitment Partner: Matt Haywood - [e-mail]

About the role

The Customer & Commercial Planning team presents an exciting opportunity to join and lead the development of our customer facing plans within Boots UK stores, delivering stretching commercial KPI's whilst ensuring the customer is at the heart of everything we do.

A high profile, high visibility role working with stakeholders across all business units, this role offers a unique opportunity to create the best strategies and plans for the total business. Focused on the customer experience in our stores, this role owns the trade-off processes for our instore space for Sales Plan, working with our Commercial & Marketing colleagues to maximize value projection instore. This individual will create and conduct centralised Salesplan space planning across the Business Units to provide a central and customer-facing viewpoint of all Salesplan space in stores. You'll be working to build a space plan that delivers on the financial ambition whilst also surprising and delighting our customers. As a centralised planning team, we are key in driving out a co-ordinated plan that can be brilliantly implemented in stores and delight our customers, whilst recognising the need maintain supplier agreements. As the owner of key instore space instore, the impact you will have on our customers is clear; ensuring the right products are in the right place at the right time across all 1900 stores.

This role will also support the 2 Customer & Commercial Planning managers, ensuring the delivery and planning of an in-year trade plan which drives meaningful difference for customers. Ensuring the plan is the strongest possible, grounded in insights and best practice whilst also being the guardians of the processes and governance that drive the creation of the plan. This role will support critical planning meetings with senior leaders across both Boots UK & No7 Beauty Company.

Key Responsibilities

• Lead the creation of a balanced site trade-off plan representing corporate events, NPD, value projection, category priorities & trending products.
• Site management including toiletries gondola ends, healthcare gondola ends, PPS, IQM and other ad hoc sites.
• Work throughout the Sales plan process, ensuring the plans you have developed are implemented.
• Support the Customer & Commercial Planning Managers with decision making advice for changes to space plans, balancing customer insight, funding agreements and operational restrictions.
• Complete campaign, site and late change checks to support trading teams and other stakeholders in delivering the Salesplan process.
• Involvement in the Customer & Commercial planning process ensuring key business KPI's can be achieved. Supporting the development of these in-year planning processes and being a lynchpin between Commercial & Marketing teams.

What you'll need to have

• Cross-functional Collaboration: Proven ability to work effectively with diverse teams and build strong relationships to influence decision-making and align objectives.
• Organizational Skills: Strong project management skills to coordinate complex plans and manage multiple initiatives simultaneously.
• Commercial Acumen: Deep understanding of business operations and the ability to balance financial targets with customer experience in space planning.
• In-Store Knowledge & Customer Insight: Strong understanding of in-store operations and customer behavior to inform space planning decisions.
• Data Interpretation & Insight: Ability to analyse sales and market data, identify trends, and generate actionable insights to support decision-making.
• Attention to Detail & Accountability: High attention to detail in executing plans and holding teams accountable for deliverables and outcomes.

Our benefits

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.