Assistant Box Office Manager, O2 Shepherds Bush Empire

Live Nation; London; On-site; GBP 80,000 - 100,000

Job description

Assistant Box Office Manager, O2 Shepherds Bush Empire

Location: London, O2 Shepherd's Bush Empire

Time Type: Full time

Posted On: Posted Yesterday

Job Requisition ID: JR-78264

Job Summary:

The assistant box office manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.

About You:

• Experience in a box office environment within the live entertainment industry
• Knowledge in using digital ticketing platforms
• Proven track record in customer service
• Proficient in Microsoft Office packages
• Good communication and diplomacy skills

What We Need:

• Client and customer service experience
• Enthusiasm for the live events industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive organiser with clear attention to detail

What You’ll Be Doing:

• Support an efficient and smooth box office service
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• High quality customer service
• Maintain first-rate relationships with clients, partners and audiences
• Ensure accurate and timely sales of all ticketed events
• Monitor ticket allocations to maximise sales through Ticketmaster
• Make sure all paperwork and reporting is completed and professionally retained
• Supervise casual box office employees as required
• Proactively administer all accessible ticketing requirements and communications
• Financial reporting and administration, reconciliation and cash management
• Maintain ticket stock and Ticketmaster equipment
• Support the Company’s charitable and guest ticketing services
• Troubleshoot and report technical issues
• Work collaboratively with the venue team, partners and Company head office
• Publicly represent the venue and Company in a professional manner

Equal Opportunities:

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life.

Reality Check:

While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours.

Our Company:

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials.