Assistant Boutique Manager - Creed Boutique Regent Street

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role
We are seeking an Assistant Boutique Manager for our Creed Boutique in Regent Street, London, with a passion for luxury, the drive to make a difference, and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.

Purpose of the role
This role supports the Boutique Manager in the achievement of objectives set by the Company. The Assistant Boutique Manager plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the Boutique through management, motivation, coaching, and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.

Line of Reporting
This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager.

Key responsibilities

• Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
• Lead, coach, and inspire the team to ensure high levels of service to our customers.
• Achieve sales and KPI targets as directed by the Boutique Manager.
• Communicate a clear brand experience and liaise with all support functions within the business.
• Maintain excellent standards in all areas of operational activity and drive sales and profitability.
• Demonstrate strong clienteling skills - build a loyal customer network.
• Develop a strong sales plan, set financial targets and KPI's for the team with the Boutique Manager.
• Review performance data with the Boutique Manager to monitor departmental productivity.
• Ensure all Creed Boutique web orders are processed and dispatched on a timely basis.
• Support the Boutique Manager in managing stock levels in line with sales forecasts and budgets.
• Support the Boutique Manager in monitoring stock shrinkage.
• Maintain awareness of market trends and discuss with the Boutique Manager ways to build the business.
• Ensure health and safety, legal, and security issues are processed in a timely manner.
• Collaborate with the Boutique Manager on employee appraisals and performance feedback sessions.
• Manage daily team-related matters and ensure the team is educated on using on-counter technology.
• Motivate and supervise the team through a positive leadership style.

Skills/Experience Required

• Previous retail sales management experience ideally in a luxury environment.
• Ability to demonstrate a successful track record in leading and managing a team.
• High levels of attention to detail.
• Experience of dealing with clients/customers.
• Ability to demonstrate a creative flair and problem-solving skills.
• Excellent communication skills both written and verbal.
• Proficient in MS Office programs: Word, Excel, Outlook, PowerPoint.

Key Personal Qualities

• Highly organised team player, able to communicate with colleagues at all levels of the business.
• Eager to learn and share their knowledge.
• Able to demonstrate a pro-active attitude and flexible approach.
• Excellent time management, organisation, and prioritising skills.
• Ability to empower a team to achieve goals and targets.
• Ability to work effectively to meet deadlines.

Please note that these are not exhaustive lists.

Why the House of Creed?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience.
• Innovation: Be part of a team that thrives on pushing boundaries.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity.
• Career Development: There are plentiful opportunities for professional development.

Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed.

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, we look forward to receiving your application.

This role is based in the Creed Boutique Regent Street London.

Benefits

• 32 days paid annual leave (pro rata for part-time employees).
• Monthly competitive commission structure.
• Extra day off for your birthday.
• Product allocation with discounted rate.
• Clothing allowance.
• Contribution into company pension.
• Career progression & Training.
• Length of service rewards.