Asset Protection Technical Interface Specialist

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Asset Protection Technical Interface Specialist

Sector: Transport and Logistics
Role: Specialist
Contract Type: Permanent
Hours: Full Time

About Network Rail
Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We're an inclusive employer of choice and we welcome applications from everyone.

Our Route
Central route is at the heart of Britain's railway. The route covers a major part of the national rail network and is a key commuter line in and out of Birmingham, with hundreds of thousands of passengers, and thousands of tonnes of freight carried within our route each week. Within our route is the Chiltern Main Line between London Marylebone and the West Midlands, the Snow Hill line from Stratford-upon-Avon to Worcester, the Cross City line in Birmingham, and lines to other cities including Wolverhampton, Coventry, Walsall, and Oxford.
We are home to Birmingham New Street station, the busiest station outside of London with more than 170,000 passengers using it every day.

Brief Description
This is a crucial role that facilitates the prompt and efficient management of the end-to-end customer experience in relation to Asset Protection services. This position leads a portfolio support function that effectively interfaces with external parties involved in building, maintenance, development, or other activities that may pose risks to the operational railway and its infrastructure. The role ensures compliance with company standards and key performance indicators (KPIs) related to Asset Protection work. This includes managing risk assessments for external and third-party activities, providing guidance through liaison with the Construction Design Management (CDM) client and other responsible parties, and acting as a conduit to broader Network Rail teams and services. The ultimate goal is to deliver excellent customer service across all stakeholder groups.

The Asset Protection Technical Interface Specialist is responsible for coordinating team reporting using established Customer Relationship Management systems, Power BI, and Microsoft platforms. This role involves collaborating with discipline leaders within the Asset Protection team to chair periodic business reviews, which are then communicated at a senior level.

About the role (External)

What will you be doing?

1. Establish the interface with external parties ensuring that initial risk assessment of outside and third party works are being completed. Provide initial guidance, identifying who the Construction Design Management Client is, and liaising with all duty holders.
2. Provide safety and technical advice and conditions to outside and third parties to enable them to comply with Network Rail policy and standards.
3. Interpret and evaluate development intentions of outside and third parties, identifying areas of potential risk and providing direction and advice for the design and safe implementation of the works. Support and liaise with the Network Rail construction staff as required on each project.
4. Establish outside and third party deliverables. Identify shared goals and opportunities for shared value, whilst seeking to minimise risk.
5. Provide support to enable handovers to Network Rail interface leads within the Asset Protection team.
6. Represent Network Rail in establishing interfaces with statutory undertakers seeking to deliver works in close proximity to Network Rail operational infrastructure in accordance with the New Roads and Street Works Act (NRSWA).
7. Support the Asset Protection team with, and contribute to, the development of process to provide an effective and efficient service in accordance with service level agreements.
8. Provide support to, and participate in, investigations of incidents involving unplanned or unauthorised outside/third party activities whilst on or about the operational railway and infrastructure.
9. Facilitate and support Commercial Property in responding to proposed external planning applications which may adversely affect Network Rail.
10. Manage the response to Commercial Property technical clearance proposals for land use by external parties whilst safeguarding Network Rail's infrastructure and operational requirements.
11. Lead on team reporting, collating Customer data, business data and commercial data and in collaboration with other Asset Protection discipline leads, report on periodic progress and performance within agreed national Service Level Commitments and route/regional Key Performance Indicators.

In order to be successful in this role, we would like you to have/to be:

• HNC/HND or equivalent qualification in a relevant subject
• Previous successful experience of outside and third party engagements
• Demonstrable understanding of CDM and Health & Safety principles
• A sound knowledge of technical, safety and performance standards relating to the operational railway and infrastructure protection activities
• Previous experience of successfully communicating and negotiating effectively at all levels
• In depth knowledge of property clearance procedures and planning application conditions
• Able to demonstrate understanding of safety management systems and risk assessment techniques

It's not mandatory to have the below, but it would be desirable to have:
Membership of a Professional Institution
Degree level qualification

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities. From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.

We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement.
• My benefits – Our discounted online shopping site.
• A range of discounted offers including childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• 2 weeks paid reserve leave for our Armed Forces community.

What Diversity and Inclusion means to us

‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.

Find out more about our recruitment process here.