Artwork Support Administrator

Be among the first applicants.

Lush

Poole

GBP 40,000 - 60,000

Be among the first applicants.

4 days ago

Job description

Description

Contract: 12-month temporary contract

Reporting to: Global Artwork Lead & Global Operational Lead

The Role
In this role, you’ll support global procurement and logistics for campaign assets, including labels, signage, and gift artworks, ensuring smooth delivery to international markets.

You’ll manage digital assets, monitor spending, and ensure localisation aligns with brand standards through close collaboration with Artwork Support, Creative Production, Retail, and Manufacturing teams. Key responsibilities include overseeing UK-supplied logistics, handling export communications, and managing artwork changes to meet strict deadlines. Acting as a central contact for inquiries, you’ll provide updates and support for launches and events while building strong relationships with print suppliers to streamline production and deliver assets on time.

Development and learning
This is a junior position, which gives a good foundation into brand development at the heart of the business. Brand values and ethical purchasing directly related to LUSH can be developed for this role.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

Global support for procurement and logistics for all/any product support and campaign assets as required - to include all or any: labels, signage, gift-related artworks, sundries + display, ad hoc assets for global markets
Assisting with digital asset management systems - adding metadata, providing status updates to global Brand and Procurement teams.
Accountability for spends - including scrutiny and cost-saving opportunities
Ensuring the localisation processes are in line with brand guidelines, working closely with the Artwork Support team plus other Creative Production, Retail, and Manufacturing teams as required.
Maintaining regular and tight communication with global artwork team reps, developing a clear process and providing tailor-made assistance.
Logistical support - print and delivery processes for UK-supplied countries, from supplying orders, proofing supplier pdf’s, receiving parcels, checking, packing, labelling, tracking and sending out to countries.
Responsible for sending out critical export communication around any artwork changes and updates, monitoring and following up actions taken, ensuring deadlines are met.
Working with the Creative Production team to help manage the rollout of brand or soapbox campaign assets.
Working collaboratively with supreme customer service to effectively represent the Artwork Support team, provide admin and comms support on launches, projects and events, and provide a smooth experience for other internal teams.
Point of contact for filtering/assessment of inquiries on a daily basis - reacting quickly and communicating updates and changes, ensuring information is available promptly and questions answered or redirected to manage expectations.
Understanding international requirements based on different countries’ needs and developing new processes or suggestions for best practices.
Building and maintaining a strong working relationship with print suppliers as well as international and internal resources.
Coordinating with the rest of the team to identify and prioritise production and translation needs, manage workflows and approvals to ensure on-time delivery of final content or assets.
Assisting with hands-on Creative Production project delivery and mockup work where necessary

Skills, Knowledge and Expertise

Key skills

Exceptional client-service skills (internal + external customers)
Excellent communicator with a warm and friendly ‘can-do’ attitude
Proficient in project tracking and timely responses
G-suite proficient
Microsoft Office/Google Workspace proficient

Advantageous skills

Familiarity of print process (litho + digital)
Awareness of artwork set-up and handling

Benefits

25 days holiday plus bank holidays
6 months’ full pay for parental leave (primary caregiver)
Enhanced paternity leave
Bonus scheme
Day off for weekday birthdays
Holiday purchase scheme
50% discount on Lush products and spa treatments
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
Financial childcare support on return to work
We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
Support groups, film nights, yoga, meditation sessions and much more

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.