Area Support Analyst

ENGINEERINGUK; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job description

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Sector: Technology
Role: Analyst
Contract Type: Permanent
Hours: Full Time

About Network Rail
Join Network Rail - Where People and Connections Matter.
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

Brief Description
Shared Services in Manchester are looking for an Area Support Analyst [HR Admin & Org Change] to join the Team! The HR Administration team currently consists of 5 experienced Shared Service administrators who process a large number of requests within agreed SLA timescales. This is an exciting opportunity to join the team as an area support analyst, covering Occupational Health, referencing, Visas, In Cab Safety System fob and charitable giving.

About the role (External)

What could set you apart when applying?

• Showcase a confident ability and experience with data on Excel.
• Strong communication skills across all levels of Network Rail.
• Proactive working approach.
• Confidence - this is an opportunity to make the role you own and put your stamp on this ASA position!
• Customer service focused.
• Ability to adapt and manage different priorities.
• Full or Part membership of the relevant professional body.
• Occupational knowledge of subject areas.
• Educated to degree level or equivalent.
• Experience of managing improvement projects and processing high volume activity.
• ORACLE eBusiness Suite experience.

The ideal candidate will have:

• Demonstrable experience of managing improvement projects and processing high volume activity.
• Exceptional customer focus/engagement/stakeholder management skills.
• Proven influencing, networking and stakeholder management skills at senior management level.
• Experience managing, leading and motivating large multi-disciplined teams.
• Proven analytical skills.
• Experience of delivering continuous improvement programmes.
• Demonstrable experience in leading service, process and system improvements.
• Experience working at a similar level within a multi-faceted organisation.
• Excellent communication skills.

The role of Area Support Analyst within HR Admin & Org Change

• You will be required to manage the teams KPIs with a heavy focus on Microsoft Excel.
• You will be expected to act as the departmental subject matter expert for all operational escalations, upskill and continually develop the team to drive knowledge and performance.
• You will work with the service team to review performance, feedback to the team and where necessary escalate concerns to the team manager.
• You must be able to build knowledge and understanding of the operation you work within quickly and effectively.
• Document processes covering multiple workstreams including, but not limited to Occupational Health, referencing, Visas, ICSS fobs.
• Responsible for understanding the full shared service operation, work with other departmental analysts to knowledge share and upskill within the subject matter expert community.
• Act as second line support for the query management team, aid the helpdesks teams in answering more complex queries and respond on behalf of your team.
• Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives.
• Support an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement.
• Operate within the pre-agreed control framework; embed a control mind set amongst employees.
• Develop / continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements.
• You will be attending various meetings and will be expected to confidently communicate effectively at all levels to manage customer expectations.
• Support the Network Rail better day everyday initiative by overseeing the adoption of focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation.

Please see the job description attached for more information.

We offer excellent benefits, including:

• Generous annual leave (28 days plus bank holidays), with the option to buy/sell days.
• Pension schemes.
• Flexible/hybrid working arrangements.
• 75% subsidy on rail and underground season tickets.
• Up to 75% off leisure travel for you and your family (subject to terms and conditions).
• Interest-free travel loan for train and car park season tickets.
• Discounts at stations with your Network Rail pass.
• Volunteer leave to make a positive impact.
• Healthcare Scheme, GymPass discounts, Cycle to work plus more.
• Generous maternity and adoption leave to support our employees during significant life moments.

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.

From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.

We also know that it’s vital to get each individual’s training programme just right.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement.
• My benefits – Our discounted online shopping site.
• A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• 2 weeks paid reserve leave for our Armed Forces community.

What Diversity and Inclusion means to us

‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.