Area Director, Retail

lululemon; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Requirements

Description & Requirements

WHO WE ARE

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

Reporting to the Senior Director, Retail and Operations- EMEA, the Area Director is responsible for developing the team of Regional Managers and Regent Street Flagship Manager, overseeing all retail operations in the United Kingdom, Ireland, Netherlands, Switzerland, Sweden, Norway, Spain and Italy and driving all aspects of store performance. You will be responsible for developing, introducing and implementing business processes to ensure a consistent level of performance in lululemon stores. In addition, you'll contribute to the annual business plan and initiatives for the area and develop the area budget, to effectively allocate resources to meet financial and business objectives.

A day in the life: What you’ll do

• Responsible for growing, monitoring & driving area store & OMNI top-line and bottom-line performance.
• Hire, supervise and develop Regional Managers and Regent Street Flagship Manager (subject to store footprint evolution). Deliver effective people management for both direct reports and wider teams to support professional development and ensure the cultivation of lululemon's culture in your teams across the geographic area.
• Create & drive area growth strategy (including seasonal locations, market assessment, community innovation & strategy).
• Responsible for ensuring all retail, brand, people and financial operating principles are executed in all stores through effective day-to-day operations and communication.
• Metric management: retail sales, conversion, omni metrics, NPS, shrink, inventory accuracy, hours usage, GDC and store expenses.
• Promote inclusive store culture to elevate employee experience.
• AOP planning, including developing and implementing retail long range plans.
• Investigate and suggest store process improvement measures and present suggestions to Senior Director of Retail and Operations.
• Drive local community marketing campaigns in partnership with regional Brand & Community leaders.
• Ensure top notch guest experience execution, including store staffing, visual merchandising, and store staff sales training.
• Interact regularly with the European Leadership Team and individual department heads to ensure the area’s operational priorities are aligned with total company direction and collaborate on all cross-functional projects that involve retail.
• Partner with Real Estate team in development of real estate plan within geographic area.

Qualifications

• Bachelor's Degree required, MBA or equivalent post graduate degree preferred.
• 10+ years strong retail store and store operation experience with 4+ years in a leadership role for a group of stores and/or retail operations leadership role within Europe.
• Strong financial literacy around store management and with ability to analyse store financial results and assess performance and improvement areas.
• Proven ability to develop and motivate both regional and store leaders. Demonstrated success of moving individuals into greater levels of responsibility.
• Experience and resilience for working in a fast paced, dynamic, high change environment.

Must Haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

NOTE

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.