Arabic speaking Customer Service Advisor

One of the top UK retailers is currently expanding its customer service team! They are looking for Arabic speakers to join their international team at their brand new contact centre. You will be responsible for delivering outstanding customer service across the Arabic and English-speaking markets. This is a full-time (36 hours per week), office-based role, and you get an additional £1 per hour for any weekend shifts. There is the option to work from home after 6-9 months if you are hitting targets.

Your responsibilities will include:

1. Answering emails, chats and telephone calls in Arabic as well as English
2. Resolving customer enquiries regarding online orders
3. Being the first line of support and maintaining a great relationship with customers

About you:

You will be a customer-oriented individual and have superb problem-solving skills, as well as excellent Arabic language skills (written and spoken). This is an exciting opportunity to work for a leading UK retailer, where you will be able to develop your skills within a growing and energetic multilingual team!

Profile:

1. Required to be fluent in Arabic and English, both written and spoken
2. Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired
3. Possess a professional, helpful and friendly telephone manner
4. Demonstrated interpersonal skills and the ability to work as part of a team and independently
5. Strong communication skills, able to work in a fast-paced environment

To apply, please send your CV in English and in Word format to Nina.