April 2024 Customer Service Reception Essentials

The April 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course aimed at providing employees in reception / admin / office roles, such as those in healthcare and small businesses, with core customer service skills that will leave a positive impression on customers.

This course is ideal for new employees and serves as a refresher for existing employees who have learned on the job but have not received formal training in customer service.

During this engaging 3-hour session, employees will learn the most critical and impactful behaviors needed to drive successful customer service outcomes while showcasing their personality and communicating with energy, empathy, and simplicity.

Participants will master the start and finish of customer service interactions, check and identify customer needs, deliver personalized outcomes, and ensure resolution and comfort. They will also practice a simple yet powerful two-step method for dealing with difficult customers and situations.

This course includes :

• 1 x 3-hour training session to fast-track learning and minimize business disruption.
• Training for face-to-face, phone, and email interactions.
• Public and private training options available.
• Delivered live online by Australia’s top Customer Service trainer, Simon Blair.

Who Should Attend?

This course is suitable for any employee who interacts with customers, whether face-to-face, by phone, or email. Typical roles include :

• Veterinary Receptionists
• Personal Assistants
• Warehouse / logistics employees

Participants have praised the course for its engaging content and practical application, stating it provides valuable insights into customer service interactions.

The April 2024 Customer Service Reception Essentials course is priced at $268 per person ex GST for 3 hours of live, facilitated learning.

For group bookings of three or more, a 15% discount applies. ACXPA members save 25% on all CX Skills courses.

For more information or to book, please contact us.