Apprentice Desktop Support Technician

The ESP Group are currently recruiting for an Apprentice Desktop Support Technician to join our team in Journeycall Arbroath.

At The ESP Group, you will be a part of a dynamic, fast-paced, talented, and growing team and provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.

If you have excellent IT and communication skills, are passionate about tech and are seeking career progression, this could be the perfect opportunity for you.

What your day will look like:

• Supporting the investigation, troubleshooting and resolution of support requests face to face and for remote workers
• Supporting the deployment and maintenance of desktops, laptops, printers, and scanners and general office hardware
• Setup and administration of various user accounts
• Supporting the Journeycall telephony platform
• Patch and vulnerability management
• Asset Management and PAT Testing
• Maintaining information security standards and PCI compliance
• Maintaining all asset inventories and producing appropriate reports

The role is challenging, demanding, and fast-paced. You will be providing 1st line support for a wide range of areas and technologies including PCs, laptops, printers, applications, etc.

Within this full-time role (37.5 hours per week), you will be required to deliver into a flexible rota across 7 days.

Important Information:

This role is a vocational apprenticeship which comprehensively supports your job role with The ESP Group. Throughout your learning journey, you will be fully supported by your dedicated QA skills coach and your workplace mentor, who will ensure you settle in, help you develop all the skills you need to be successful in your job role and to pass your assessments, and can provide one-to-one support throughout.

On completion, as well as the valuable work experience you have gained, you will receive a nationally recognised qualification. There is also opportunity for career progression within the business upon completion of the apprenticeship.

Is an apprenticeship right for you?

To be eligible to become an apprentice, applicants must:

• Be 16 years old or over
• Eligible to live and work in the UK
• Not hold a similar or higher qualification to the apprenticeship being applied for

Job Types: Full-time, Permanent

Pay: From £22,308.00 per year

Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Financial planning services
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Transport links

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Arbroath: reliably commute or plan to relocate before starting work (required)

Experience:

• Desktop Support: 1 year (preferred)

Work Location: In person

Application deadline: 30/11/2024
Reference ID: ADST001A