Apprentice Customer Service Representative

Have you recently completed your GCSEs but don't think college is for you? Or maybe you fancy a change in career or the chance to develop your customer service skills? You will undertake an apprenticeship standard, and we will enroll you onto a training programme with a learning provider.

Would you like to earn as you learn and achieve a level 2 qualification in Customer Service whilst receiving a high level of on-the-job training?

If so, why not consider joining our apprenticeship programme where you will be provided with all the training and support you'll need to get a foot in the door. After 18 months, you will have achieved a recognised Customer Service Practitioner Level 2 qualification and gained a large amount of customer service experience, giving you the chance to step up the career ladder!

Locations available: Basildon, Brighton, Brize Norton, Croydon, Dundee, Edinburgh West, Enfield, Exeter, Glasgow airport, Greenwich, Hull, Luton, Peterborough, and Sunbury.

As an apprentice Customer Service Representative in one of our branches, you will learn to look after our customers face to face and over the phone, keeping on top of administrative duties and assisting with opening and closing rental agreements. Whilst you learn your role, you will be completing your qualifications through written and verbal work. You will have regular meetings with your line manager and tutor to ensure that you are getting the support that you need during the course.

At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. We are a company that really does reward hard work, and if you perform within this period, you will have the opportunity to interview for a permanent position at the end of the apprenticeship.

What can we offer you?

• 30 days holiday, inclusive of bank holidays
• Contribution to Group Personal Pension Scheme
• Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

About you

The ideal candidate will be able to present excellent communication skills, both verbally and in writing.

You will be passionate about delivering great customer service.

You should show good attention to detail.

Knowledge of Microsoft Excel, Word, and Outlook is preferred.

You have the desire to progress and learn.

• Maths and English GCSE or equivalent at grade C or above is desirable but not essential.

This role is a 40-hour per week contract, working Monday to Friday, between the hours of 8 am and 5 pm with 1 hour for lunch.

Salary: £12,000 per annum, paid monthly.

About us

We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.

We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are located. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.