Apprentice Customer Service Assistant

Belgrade Insulations Ltd; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job description

About us

Belgrade Insulations is a renowned distributor of insulation and drywall systems. Beyond traditional building insulation, our expertise spans Technical Insulation, HVAC, Roofing, Fire Protection, Building Envelopes, Offsite construction and Modular build.

Fundamental to future growth is a commitment to product and personal development training for existing and new members of staff across all business disciplines. The company’s biggest asset is its people!

Apprenticeship

Being an Apprentice Customer Service Assistant with Belgrade Insulations & Drylining gives you a fantastic opportunity to showcase your ability to build relationships with customers.

Don’t worry though, we don’t expect you to already be an expert in our products. The whole team, including our valued suppliers, will be supporting you through your apprenticeship programme, enabling you to build the necessary skills, knowledge and behaviours to be the best you can and to set you up for future success.

Our apprenticeship is over a 13 month period that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:

• Our safety culture within branch.
• The products we distribute/ sell and the services we provide.
• What makes us different and keeps us as the number one choice for our valued customer base.

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us.

Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship.

What’s the day-to-day?

No two days are the same, but ultimately you’ll:

• Build relationships with customers in the sales office and on the phone by taking orders, providing quotes, offering possible solutions and the right products.
• Be helpful and friendly, you will likely get to know our customers on a first-name basis.
• Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their order.

What’s in it for you?

• Competitive salary
• 25 days holiday plus 8 bank holidays
• Pension scheme
• Long service holidays
• Cycle to work scheme

Does this sound like you?

We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone feels safe, welcome and confident to be their authentic selves.

Hours of work

Monday to Friday, 8am until 5pm